Closing the positions by system error
Dear Colleagues, I had an issue with some positions, that were closed by the system automatically before reaching the SL of allowed risk percentage. FTUk invited me then to a video call, Chris Miles from FTUK gave a very informative session and promised me to reimburse the losses from the closures by system error. Also I could learn my learning mistakes and have a better understanding now. Quite happy, that the FTUK team cares about issues of every single trader. I am looking forward to a bright future with my FTUK account. I must confess, that I reacted a bit emotional to my first post, however, FTUK needs also time to analyze everything properly in order to find a solution. Thank you, FTUK support team! Ridvan
By Ridvan Y.




