Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
527 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
FSJ Shoes (fsjshoes.com) has 527 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
527 approved reviews, newest moderated first
The high heels I bought were a perfect fit and the customer service was incredible. Thank you.
By Ted
Response from FSJ Shoes· Dec 29, 2025
Thank you for sharing your experience. We're delighted to hear that the shoes fit well and that you're satisfied with our service. Wishing you a Happy New Year.
I am grateful for how attentive F5J Shoes Customer Service Agents are. They are thorough and the assistance to correct an issue is outstanding, helping to diminish any frustrations one may have knowing you are dealing with a company that actually cares for you, the customers/ the consumer.
By Dre'al T.
Response from FSJ Shoes· Dec 29, 2025
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
The sort feature saved me valuable time finding the exact type of shoes for which I was looking!
By Tabitha C. M.
Response from FSJ Shoes· Dec 26, 2025
Thank you for sharing! We offer a wide variety of styles so that customers can find the shoes they want. We also provide custom services, allowing customers to have shoes made to their desired specifications.
The Customer Service Department was great. I emailed them once I received my order. I let them know that I had not realized that the boots I ordered were dupes and not the original as pictured on their website. They emailed back right away. After a series of back and forth emails, they helped me to resolve the issue.
By Silvia K.
Response from FSJ Shoes· Dec 25, 2025
Thank you for sharing your experience. Our shoes are also handcrafted, which ensures a certain level of quality. It is our pleasure to provide our customers with a satisfying shopping experience.
⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original pair — which I was able to gift to a friend! The whole process was easy and hassle-free. Amazing customer service and a company that truly stands behind their customers. Highly recommend!
By Gitty L.
Response from FSJ Shoes· Dec 25, 2025
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
I was very happy to get my boots. I did think they looked green in the picture though. Even though I thought I was ordering green, they are beige, I will keep them because they are really comfortable and great looking.
By Jenifer
Response from FSJ Shoes· Dec 23, 2025
Thank you for sharing your feedback. Our shoes are all handmade, ensuring a certain level of quality. Regarding the color, the slight color difference might be due to the lighting conditions during photography. We will strive to improve this in the future. Have a great day!
These are the worst shoes I've ever ordered !!! The quality RUBBISH !!! DO NOT WASTE YOUR TIME AND MONEY. They are at least two sizes too big (going by the measurement chart provided). They stink of cheap and nasty glue. Are extremely poorly put together, not aligned, with strings/globs of glue visible. Totally weak and synthetic. This company does not provide return shipping so you are out of pocket nearly as much as the shoes to return them if you are overseas 👿 So disappointed - what a RIP OFF! 🤮🤮🤮
By Amanda R.
Response from FSJ Shoes· Dec 29, 2025
We're sorry to hear you're dissatisfied with our shoes. We attempted to contact you via email to resolve the issue but haven't received a response. Please feel free to reach out to us again via email, and we'll look into the matter and address it for you.
This is my second purchase. Excellent customer service. I WhatsApp them and get an immediate response. Shoes are custom made and come in a timely manner. The shoes were too big so they offered to send me another pair and donate the shoes that didn't fit. The shoes they replaced still didn't fit right so they sent a 3rd pair. Again, donated this pair too. I read the bad reviews but believe the company is trying to change their customer service. They immediately respond and truly go out of their way to accommodate your issues; mine are wide front feet. I am a real customer. I live in South Texas.
By Monar
Response from FSJ Shoes· Dec 18, 2025
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
