Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
527 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
FSJ Shoes (fsjshoes.com) has 527 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
527 approved reviews, newest moderated first
Amazed at quality of shoes. I will be back soon.
By A. Barbara G.
Response from FSJ Shoes· Mar 31, 2026
Thank you for sharing! All of our shoes are handmade, so we can guarantee a certain standard of quality. We hope you have a wonderful day.
I wasn’t happy with my first pair but when I contacted customer support they were nice enough to send me another pair of my choosing! And I am happier than ever. 10/10
By Saniya
Response from FSJ Shoes· Mar 31, 2026
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
I am a tall women and have long feet. I was so elated to find a site that I can get a low heel, beautiful shoe in my size. I wear a 13 M. But sometimes they are short. I prefer square toe because I am diabetic. Then when I saw the feature to have shoes made specifically for me, well WOW! When I receive my order and check size, I m going to order a made for me pair of navy shoes. My closet has 40 pairs of shoes. Only about 7 are comfortable. If this works for me I will get rid of them all and order from you.
By Sharon F.
Response from FSJ Shoes· Mar 24, 2026
Thank you for your order. We offer custom services to ensure that our customers can find the perfect fit and obtain shoes that reflect their unique personal style. If you have any questions, please feel free to contact us via email. We wish you a wonderful day.
This is one of the worst online businesses I've been scammed by. I'm very sure that their reviews here are not by real customers. Purchased boots in A SIZE LARGER than what I wear to leave room for socks. Couldn't get my foot into the boot. Contacted the company and they wanted me to pay to send the boots back. Chinese quality boots and sizing. Poor customer service. I didn't even receive a receipt after purchasing. I had to email them for a receipt and waited a month for the boots. They asked if I wanted to pick something else out and keep the boot. The boot was $169 for fake leather. Why wouldn't I want my money back? And why would I want to get another pair of boots that are not properly sized? The "vegan" leather is like a hard doll plastic that does not give. It does not look close to being leather. And fake leather should not cost this much. This is just another social media scam company that sends low quality junk from China. Save your money!
By Ayanna S.
Response from FSJ Shoes· Mar 24, 2026
We sincerely apologize for any inconvenience this may have caused; we fully understand your frustration. Please note that sizing can sometimes vary depending on the specific brand and style. Our website features a detailed sizing guide, allowing you to select the appropriate size by consulting the provided size chart. Regarding the materials, our website clearly states that we utilize vegan leather. If you require genuine leather, this would need to be arranged as a custom order. We have already reached out to you via email to offer a resolution; please check your inbox for our message.
My first purchase from FSJ was a pair of shoes that, unfortunately, were the wrong size because they were too big for me. So I contacted customer service to ask if it was possible to return them and exchange them for a new pair of shoes of the same model, but a smaller size. The support team was really kind. They offered to keep the wrong-sized shoes and that they would send me the right-sized pair for free. Yesterday, I received the right-sized pair, and I'm really happy. The support team was really kind, and I'm very satisfied
By Maryh L.
Response from FSJ Shoes· Mar 16, 2026
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
You have great designs on your cowgirl boots and I found just what I wanted. The prices are almost too good to be true and I hope the quality is good. I want leather boots but didn't see any indication the two I ordered will be in leather. If not, your return policy will allow me to return them
By customer
Response from FSJ Shoes· Mar 16, 2026
Thank you for sharing. We offer customization services, including the option to upgrade to genuine leather. You can contact us via email：[email protected], and we will guide you through the customization process.
They have been excellent with communication. They helped me with a replacement pair of Boots as the first ones were too small. They were shipped directly as soon as possible. I will order again for sure. Thanks team!
By Barb G.
Response from FSJ Shoes· Mar 16, 2026
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
Process to check out was so easy and I was also offered a coupon which is always nice
By MARIA M.
Response from FSJ Shoes· Mar 13, 2026
Thank you for sharing your feedback. We are committed to ensuring our customers have a pleasant and effortless shopping experience. We hope you have a wonderful day.
