Excellent service
Excellent service. After my order, they contacted me to verify and make sure I ordered what I needed. Part of my order was a custom cable and they kept me informed of the progress. I was very pleased.
By JK
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
540 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FS is a leading global network equipment and solutions provider dedicated to helping individuals and businesses build, develop and optimize their optical infrastructures. FS has served over 400,000 customers with products including network switches, optical transceivers, patch cables, OTN equipment and cable management accessories.FS aims to build dependable networks that fully support mission-critical applications by offering top quality products, tailored network solutions, comprehensive services and fast delivery. The company is committed to be the most trusted partner for networking solutions of all sorts.
FS.COM (fs.com) has 540 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
540 approved reviews, newest moderated first
Excellent service. After my order, they contacted me to verify and make sure I ordered what I needed. Part of my order was a custom cable and they kept me informed of the progress. I was very pleased.
By JK
puchased lots of equipment, they break quite often and the shipping took longer than expected, I would not recommend them by any means.
By Roberto
Response from FS.COM· Jul 17, 2020
Dear customer, we are deeply sorry for the unpleasant shopping experience. Your feedback is highly valued. Please offer the order number and our after-sales team will contact you followed with a complete solution as soon as possible.
Very happy with my experience. I have extended the internet to an external building with the help of fs.com. This is my first foray into fiber optic and the customer support has been brilliant, really helped me pick out what I need. The equipment arrived in a reasonable time and is working well. It seems to be of high quality. I have recommended them to my family who will also be ordering a similar setup.
By Gerard G.
Disregards the law and hate customers! I once bought a product and now I cannot get fs.com to respect European consumer laws. They will keep your personal data forever, in China, harass you forever with spam. I have over the course of two years written to them multiple times to delete all my data, delete me from their CRM system and stop sending me any more emails, yet they continue to come. Apart from a disrepect for consumer laws then this is - as I see it - an outright displayed hatred of customers. Many companies behave like this and that does not make it any better. They do not respond to emails where I have asked them WHY my requests under consumer data privacy laws are disregarded, they have not responded to questions confirming that they have deleted my data, they just continue to send spam your way. I would look at all other companies for similar products and pay double for the products, if it meant that I did not end in the claws of such a disrespectful company as FS.com. AVOID AT ALL COSTS.
By Jens
Response from FS.COM· Aug 28, 2020
Dear customer, We are deeply sorry for bringing you the trouble. We highly value your feedback and have investigated this issue. The result shows that due to our negligence in work, the deletion of your relevant data was omitted and several unnecessary emails were sent to you. Now your data has been removed and you will receive a confirmation email later. Sorry again for the inconvenience.
Performed exactly as advertised, great company to deal with, very prompt
By Rick
Sent quickly and very well packed. Top quality product. Perfect.
By JeanPhi
Отличная компания, качественная и сравнительно не дорогая продукция
By Эдуард
Well made product, nicely packaged and fast shipping.
By Patrick