Fry's Food and DrugReviews of frysfood.com

I shop at Frys, Safeway, Bashas, Trader Joes, and my recent experience at Frys (not sure which as I shop at both, either 64th and Greenway or Hayden and Thompson Peak) has disgusted me. i shall never purchase Frys milk again, the last 2 half gallon purchases of whole milk have gone rancid several days before posted expiration dates, smell, texture-it thickens, and is gross. This coupled with their terrible system for fuel points-the last several times I had to call the 800 # to get my points as system did not accept my information has frustrated. And so, Safeway shall get more of my business in the future, sorry Frys, this from a very long term customer who has gone sour on you!

Frys 2727 Lindsay and Broadway is not a good store, 100% don't recommend

After a year of getting the yearly boost for delivery my local store suddenly does not deliver 9.5 out of 10 times. I asked for a refund on the remaining 10 months and was told I am past the refund time. The best they could do was $30. I should have been past $82.50. I am disabled and driving to the store is not a option so this has a big impact both financially and in getting my food.

I have been using Fry's Pharmacy. Recently thay have "improved" their customer service by using AI for the pharmacy that asks you when you try to refill a prescription if "you are a customer". Why the hell would I be calling to renew a prescription if I were not a customer? The new and improved AI does not give enough time to enter the prescription number causing the program to go to another segment or start again. Most recently, it did not recognize me as a customer by asking for another phone number. At no time does it offer to connect you to the Pharmacy staff. I do not recommend this pharmacy unless you have endless time to waste.

I placed an order on-line for $80 worth of groceries that were to be delivered between 8:00 and 10:00 a.m. today. It is now 3:30 p.m. and the delivery has not arrived. I have been trying to reach Instacart (Fry's 3rd party delivery provider) since 11:30 a.m. and receive the same "please call back later" response. I then attempted to resolve this directly with the Fry's location at 1311 E. Bell Rd. in Phoenix and was transferred multiple times. When I finally reached someone in the "pickup department" the male customer service representative was rude and demeaning, talked over me and then hung up before taking down my information. I just canceled the trial delivery for Fry's and because of the unacceptable treatment by its customer service "pickup" department staff will no longer shop at this or any other Fry's location.

I worked at frys for a month. Had all of 5 minutes training on the register and made 1 mistake and got fired. The company sucks.

I went to the Fry's at Rita Ranch to get chuck roast, which was on sale and a bag of Cara Cara oranges because they were only $2.69 with the digital coupon. I absolutely hate their app because unlike Safeway's app, this one doesn't allow you to actually clip the coupon, it just says this: Save Deal to List. What does that mean??? I clicked on that assuming that would do the trick, but alas no. Also, they had navel oranges and one other kind in the same bin, all packaged the same. I grabbed a bag of navel oranges, not realizing that and of course at the self checkout, it rang up full price. I had to go back to produce, find the Cara Caras and try again. I ended up at the customer (lack of) service desk and the young lady behind the counter couldn't figure it out either. Finally another woman came over and I guess she simply deducted $2.30 from my purchase in order to give me the correct price of $2.69. I stood at the service desk for 15 minutes for 2 bucks. Ridiculous! I told her I'll never shop there again and I don't know why I even went in there this time as there is a problem9 times out of 10. Their app is a nightmare and their prices are very high. Also their employees are not friendly or approachable. The young lady at the service desk was friendly, I must say and she told me she hates their app too. Who could blame her??

Your app is very hard to use. Your in store price signs say low low prices. You are a liar. A head of lettuce is a $1.39 for crap. You should be ashamed of yourself for screwing over fellow Americans. Tariffs or not. Thank you for bending us fellow Americans or non Americans over and shoving it straight up our butts. Your app sucks and so does your store prices . All i see is one star reviews. Good job kroger???????!!!!!!