Froya OrganicsReviews of froyaorganics.com

Awful product, the smell of the creams made me heave! The next delivery i returned, after contacting their customer support, unused, in original packaging, as requested and STILL no refund. I cancelled my subscription too and yet I've received an email stating they are sending another package! Once again, I contacted their support and was told it was too late to stop it! This is a total scam. DO NOT BUY, THEIR MONEY BACK GUARANTEE IS BS!

I left this 5-star review for the customer service in January of 2026. I had placed one order with a subscription. When I received the confirmation email, I was weirded out at the lengthy, poetic description of how the voices of the gods were saying my name and placing spells on the products. I decided I did not want the products after all and cancelled my order promptly with the explanation of not feeling peace about the company and spiritual language. They cancelled my order right away and I thought I was completely done with the business—never to think of them again. Gave a 5-star review for great customer service even! I rarely, if ever, leave reviews. There was never any mention of extra steps or a separate process to cancel the subscription portion of my initial order. I left the conversation with customer service knowing that they know I don’t feel comfortable with the spiritual marketing of their company and I am no longer a customer (even though I never really was- never received products or anything. Just placed one order and changed my mind immediately upon receiving the confirmation email.) Much to my surprise in April, I receive an email from Froya Organics that my order was confirmed. I email back right away that I cancelled my order back in January. The unexpected charge hit the account used back in January and sent my account into overdraft which immediately slapped a fee of $36 to me. Froya again cancelled my order and refunded the amount but I was left with a $36 charge that I should never have incurred—I was done with that company back in January and not prepared for the charge. I have been back and forth with customer service who is saying they’ve done everything on their end. They are saying it was up to me to magically know as a first time customer that when I cancelled the ONE order I made (and they happily cancelled for me with no further explanation) that there was another separate multi-step process that involved me having to log in to a separate portal (I don’t have a log in or know anything about a portal?)and cancel the subscription portion separately myself to cancel any future orders. I was supposed to also magically know that when they happily cancelled my first time ONE order that they were only cancelling it in part. Even after my explanation of not liking the spiritual elements of the company (which I did not pick up on through the website btw, only when I got the strange confirmation poem email) and requested a cancellation, why would it be assumed that I would want to continue a subscription? I was asking for a cancellation of my order that INCLUDED a subscription!!! Customer service did say they understand it was not clear, but they are not willing to cover the $36 fee or own any mishandling or miscommunication. It is being passed back to me as my error for not knowing how everything works when I placed my first order (and cancelled it promptly) . I sent a screenshot of the account activity for that account showing how that account would have been fine if not for their unexpected charge. My bank is not willing to drop the fee as they are not at fault for the charge I received. Customer service did say that they sent an email prior informing me that the subscription order was coming up and suggested perhaps it went to spam. I searched every folder, including spam and trash, and never found any such email. It feels deceptive. I STILL don’t know where a portal is and if I’m still subscribed to anything. I just want to be done with this company and I want them to cover the $36 fee that I should have never been stuck with. I am asking Froya Organics to cover the $36 fee and make this right and I am also calling for more transparency—train the chat bots or whoever helps with cancellations to be completely clear and make sure customers (especially first time purchasers) know that ONE order doesn’t just have ONE cancellation. After my explanation of why I cancelled, customer service (Ai bot, whoever) should have said “would you like me to cancel your subscription as well?” They know it’s separate, but the customer does not! This has been a hassle and a time-thief and I cannot express the regret of ever placing an order with Froya Organics to begin with. One order with Froya Organics = no products (don’t want any), a very unclear and misleading cancellation process from customer service, a dozen emails, out $36 for a charge from them that should never have been placed, and MONTHS LATER I am continuing to be strung along. So here I am in May 2026, coming back to edit my 5-star review for the excellent help I received in cancelling my one and only order. Save yourself the hassle. BUYER BEWARE!

Subscription nightmare I have been a customer for a while now, and was using their subscription service. I have repeatedly attempted to cancel subscriptions on their website only to be told that the cancellations didn’t go through, and having the product shipped anyway. This occurred again recently. The website will only let you cancel one item on a multi-item subscription. I have repeatedly attempted to cancel all of the items in my subscription, and continue to have product sent even though I emailed the company repeatedly and told them that I have a large inventory of their products now, and don’t need any more. Every time I write, I’m told that the item already shipped, and my subscription hadn’t been canceled even though I had canceled it repeatedly well ahead of when they shipped the item. At this point I am fed up. Even the best product in the world is not worth the time, energy and hassle that I’ve experienced. If you choose to order from them, make sure you don’t use the subscription option unless you want to be trapped in a vicious cycle of trying to discontinue it.

I tried two of Froya’s products for a few months. However, they made my skin develop a rash. I tried contacting customer service and it was a robot every time. Finally, after a couple weeks a human person emailed me back. But it was terrible. They said the same thing the robot said and did not offer a refund for the two products. It’s terrible customer service. I do not recommend these products because they made my skin worse and their customer service is bad. Terrible customer service tells me it’s not a good brand.

It is a scam and a fraude! You buy one product and then you have a subscription!! The products are not good!

I’m baffled by these reviews as every reply says the same. We can’t find any cancellations or e-mails. I ordered this product and got a message to have some one help me use it correctly. I hadn’t got the product yet. It leaves a color on my face so I decided to cancel. I was not aware this was a subscription either. I decided to keep it and not try to reclaim the money. But then I got another jar of eye balm. I called and cancelled the order and went through their many steps but I guess I didn’t cancel the subscription. I received another full order last week. They charged my card $139.00. I asked if I could return it and they said I could but now I’m spending for shipping. In other words, I was told I they couldn’t find a cancellation or any e-mail from me so I sent what I had received from them. I luckily saved it, and then was told that was for the order, not the subscription. I will never recommend or buy from them again. I wish I had ordered it from Amazon as I could have sent it back hassle free!

This irritated my skin they do not stand behind their 60 day moneyback guarantee they ignore your emails. They don’t respond. It’s a scam. Do not buy this product. I have been sending emails to that address don’t try to act like you haven’t gotten them ! What a lying Co. wow you would rather lie then refund my money

Hi there, Ive tried reaching out several times but I haven’t received a reply. They keep debiting my card every month and nothing is even being delivered. How this started was that I wanted to try their products so ordered it one day not thinking it’s a subscription -it never really made that part clear when paying. Anyway I tried canceling it when I noticed a debit order (I couldn’t have noticed it with an incorrect delivery bc nothing has been delivered since). I the reached out to the company but got no reply… I now saw another debit order was tried but bc id reported the issue to my bank they blocked the order. I thought it seemed like a nice legit friendly website but Unfortunately I was very wrong, I hope this is a good msg for everyone to learn a lesson. Be careful who you sign up with.