Horrible company
Horrible company. They only let you return the first product you receive, if it is unopened and unused. The product did not work for me. They sent me a second shipment and I wanted to return the second one unopened and unused. They said no! I wasn't even trying to return the original product sent. How do you even know if the product works for you until you try the first shipment?! They also don't give you any notice of the second shipment until it has already been shipped, so you can't cancel it! I guess you can rip everyone off two times and make money. Horrible company and horrible business model.
By Nancy R.
Response from Froya Organics· Apr 2, 2026
Hi Nancy, I’m really sorry to hear about your experience. I’d like to clarify that the second order was actually scheduled at the moment you subscribed in order to receive the highest discount on your first purchase. The idea behind this is that you can try the treatment for the full 60 days, and if you’re not satisfied, there is no risk, we offer a money-back guarantee. That said, the subscription can be canceled at any time. We also send a notification 7 days before the renewal is processed, so you have enough time to cancel if you don’t wish to continue. Once the order has already been processed and shipped from the warehouse, unfortunately we’re no longer able to cancel it. That being said, I’d really like to take a closer look at your specific case and make sure everything is clear. I’ll be reaching out to you directly to better understand what happened and answer all your questions. Eri Customer Support Manager