Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
FrosthubUSASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 149 reviews with 5 stars · Clear filters
Overall satisfaction was excellant. Unit was very easy to install, works very well and is super quiet with one exception. The unit I purchased required a 40 amp service and the line input block was not designed to fit the size wire needed.
By Steven L.
Great customer service, very quick shipping and great communication. If I have the need, I will definetly use them again.
By customer
Great people, easy to talk with, made sure I was getting the right system for my needs, great price, and followed through with communications till delivered. Thank you
By Pete S.
Great customer service!
By cs
Response from FrosthubUSA· Sep 17, 2023
Thank you for the kind words! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority. 😊
This is the best company ever! Their customer service is too notch! The product is amazing!!!! This is the best product on the market! Also, may I add the customer service is unreal! The customer service is amazing! I cannot tell you how grateful I am to have a company like this with their excellent customer service! I recommend this to any Contractor any homeowner anyone who’s looking for a mini split system!!!
By Dean R S.
Response from FrosthubUSA· Sep 17, 2023
Wow, thank you for such an enthusiastic review! We're over the moon to hear about your positive experiences with our company and product. It's clear that our customer service made a significant impression on you, and we're proud of that! Your recommendation means the world to us. Contractors, homeowners, and everyone in between, we're here to serve you. Thank you for choosing us and spreading the word! 🌟🙌
Alex was awesome. I threw him so many curveballs and order changes and he still got it all correct. Double checked all to make sure I was right . During shipping he was very helpful and accurate. Appreciate them and will only order they cool-minisplits in the future. Appreciate all the personal attention to detail and following up .
By Tim H.
Response from FrosthubUSA· Sep 17, 2023
Thank you so much for sharing your experience! It's fantastic to hear that Alex went above and beyond to accommodate all your requests and changes. We pride ourselves on attention to detail and ensuring our customers are satisfied. Your loyalty to our cool-minisplits means a lot to us. We look forward to serving you again in the future. Kudos to Alex for delivering exceptional service! 😊🙌
they work great quite and smooth air. I different recommon them
By Teri
Response from FrosthubUSA· Sep 17, 2023
Thank you for your feedback! We're delighted to hear that you're enjoying the quiet and smooth operation of our product. It sounds like there might've been a small typo, but it seems you'd recommend them. We truly appreciate your support and positive remarks.
Exceptional service, effort, and professionalism. They even searched on a competitor's site to find the prior generation parts I needed.
By Stephen J.
