No customer service through the…
No customer service through the weekend. My money are now blocked until Monday. Stay away, I will be closing my account as soon as the matter it’s sorted on Monday.
By Catalin B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
68 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas.
Frost Bank (frostbank.com) has 68 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
68 approved reviews, newest moderated first
No customer service through the weekend. My money are now blocked until Monday. Stay away, I will be closing my account as soon as the matter it’s sorted on Monday.
By Catalin B.
Every location of Frost Bank that I have visited has above standard employees. Always willing to help in any way possible.
By Charlie M.
Great bank. Awesome customer service.
By Medsca
When I started using Frost Bank several years ago, I was so impressed with their customer service. I always knew someone at “my” bank and, just as importantly, someone knew me, called me by name and made an effort with good Texas service. When I go to Frost today, I might as well be at McDonalds. I’m anonymous. I am never recognized. It is a real damn shame.
By STWales
been banking with frost since 2000 Apl
By Todd
Amazing bank to work with, especially for small businesses. They treat you very well and go above and beyond to help.
By FalconDigitalMarketing.com
I have been with Frost Bank 4 years. Great customer service and are very helpful with suggestions and service's they provide for their clients. I would recommend this bank to everyone. Thank you Frost Bank
By Rebecca M.
I was try to open an account but when i upload everything is just put me back to the same page i was texting in the chat after 1 week they text me back and they say have to do manual veryfication and is will be longer than usual it was 4 month ago and still nothing happen!!
By Norbert H.