Frontwave Credit UnionReviews of frontwavecu.com

While a credit union, it offers convenient community "banking", a reasonable bill pay option, and ok savings rates, especially their new CDs. They provide free checks and an interest bearing (small) checking account. We have used them for years and are satisfied with our service, but our needs are fairly minimal.

I want to express my sincere appreciation for the exceptional service I received from Frontwave Credit Union during a recent challenging situation involving Dovenmuehle Mortgage, Inc. When I encountered difficulties regarding the processing of a high-value insurance claim check that needed to be co-endorsed by Dovenmuehle Mortgage, Inc., I reached out to Frontwave Credit Union for support. From the very beginning, their team was not only concerned but also proactive in assisting me. They took the time to understand the risks associated with mailing the endorsed check to an unsecured mailbox, and they remained engaged throughout the entire process. Frontwave’s staff went above and beyond to facilitate a secure solution. They coordinated with their management team to ensure that necessary steps were taken to prevent any potential fraud or theft. Their dedication to client safety and satisfaction was evident, as they offered clear guidance and support at each stage, ensuring that the check was sent to a secure address for proper deposit. While I am grateful for the support provided by Frontwave Credit Union, I also believe it is essential for them to reevaluate their relationship with Dovenmuehle Mortgage, Inc. The current check processing procedures in place at Dovenmuehle pose unnecessary risks, and it is crucial for Frontwave to advocate for improvements on behalf of their members. Overall, my experience with Frontwave Credit Union has been positive, and I commend them for their excellent service. I hope they will take the necessary steps to address the shortcomings in their partnership with Dovenmuehle Mortgage, Inc. to ensure all clients receive the secure and efficient service they deserve.