Very disappointed with the item I…
Very disappointed with the item I received will not be ordering from here again
By sarah H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At friendenjoy.com we love every passion and interest on Earth because it is a reference to your UNIQUENESS.
Friendenjoy (friendenjoy.com) has 376 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 22 reviews with 3 stars · Clear filters
Very disappointed with the item I received will not be ordering from here again
By sarah H.
You could improve packaging by inserting something inside to prevent package being bent. My cards are bent perhaps labelling “ DO NOT BEND “ may help.
By Kathy
Great idea but the price definitely needs to be clearer showing 8.99 for the item then 2.99 for delivery. I accept that thats standard .But then another 3.oo and another 0.18 added pushing it up to £15 thats excessive if VAT at 3.00 should be showing in the price
By L K R.
I like the product but it is just in plain cellophane an no instructions. I wanted the three I bought for presents. Does not look suitably packed. No colour or anything.
By norma R.
I didn't realise it would take so long to come and that it didn't include a pit for the plants. Not packaged how I expected at all. Disappointing.
By ANNABELLE R.
Happy with the product but disappointed it was packed with no instructions, in a plastic wrapper. This is a gift so thought it would be presented in a box at the very least.
By customer
Response from Friendenjoy· Oct 23, 2026
Dear customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
I love the idea as I like growing plants but its not something you could give as a present. It's just wrapped in 'clingfilm' no box or instructions were included. Apart from that im looking forward to using it.
By Emma B.
Response from Friendenjoy· Oct 23, 2026
Dear Emma Barnard, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
My order arrived quite quickly and appears to be as advertised. However, there is no box or sleeve to encompass the calendar cards and no instructions or illustration. It doesn't look inviting enough to give as a gift which is very disappointing.
By Sue B.
Response from Friendenjoy· Oct 23, 2026
Dear Sue BLOTT, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team