Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frette Srl is listed under Decoration & Interior.
Frette Srl (frette.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
13 approved reviews, newest moderated first
The store on Madison Avenue service was shockingly bad! We have bought Frette for years and for such a premium product one expects service. They were rude and totally dismissive as well as no follow through. We will def not buy from them again !
By Kim
Wish I’d seen the reviews before ordering. Ordered a bath sheet, totally thin and scratchy just to the hand after opening, and they sent me the wrong colour. Have emailed asking for a return/refund, not heard back but probably going to be an ordeal based on other feedback
By Kieran M.
These are the scratchiest sheets I have ever slept on in my life. I could hardly fall asleep on them. Very irritating to the skin. I am no stranger to luxury sheets, and these are not it. The return policy is horrible. Very disappointed in this product and in this company.
By JILL
I purchased a Single Ajour Sheet Set and the fabric is as stiff as canvas. I can’t even use it because it irritates my skin. I contacted customer service hoping to exchange it for a better-quality set, and they refused to help. Total waste of money.
By Shirin S.
Great product what you could expect from a brand like that one Best customer service I had an issue with my order and they did a fantastic job
By Lam
Very poor return service. Have to pay for a return, no return Label. You are not asked for the reason you give it back.
By Annette U.
Inept and dishonest returns. After receipt of multiple e mails from Frette, my merchandise was returned to Frette using a Frette supplied label via ups. Next, another Frette package was delivered and Frette in writing stated I may keep free of charge. In an abundance of caution I said no and used another Frette supplied return label. Frette charged me for the last of the shipped items. I declared a dispute with my cc company. Watch out for Frette employee Margie as she is both inept and snotty.
By RBS
Expensive package was stolen after UPS did not follow delivery instructions. Sought replacement. Company gave run around after run around - customer service rep Margie refused to elevate my call, gate keeping company contact info for manager. Customer service simply not commensurate with expense and quality of products.
By Shelley K.
