Very disappointing experience
Very disappointing experience with Freshprints. The original school spirit wear order form failed to collect basic student/classroom information, so parents were later asked to complete a separate form to help Fresh Prints reconcile its own orders. I completed that promptly, yet my son’s order was still not fulfilled when the rest of the school received theirs. His younger sister received her shirt, while he did not, which was especially upsetting for him. I then had to follow up again to find out what happened and when his order would actually be delivered. For merchandise that is not inexpensive, parents should not have to spend additional time fixing gaps in the vendor’s ordering process and then chase down missing fulfillment as well. Very poor execution and customer experience.
By SI