FreshLearnReviews of freshlearn.com

Excellent support, although the UI is not intuitive and in many cases not working as simple as it should be when compared to Teachable, Thinkific, or similar course platforms.

10/13/23 - Providing an update on my initial review. After my review, I received a phone call on 10/9/23 from the owner saying that my refund was being processed and I would receive it soon. I was then asked to delete my review which I refused to do since this was my honest experience. However, given that I have now received my refund, and the owner reached out to me personally, I have upped the stars from 1 to 3 as promised. I did appreciate finally being reached out to directly, and the owner taking responsibility for the problem. If you use them, I hope you have a better experience than I did, and that they better their business practices for their customers. I wish them well. **************************************************** DO NOT USE FRESHLEARN! I signed up with this company back in August as a free trial, and then paid for an annual plan. Within a few days, I decided to go with another platform. According to their refund policy, I was eligible for a full refund and could only receive that via sending them an email to make the refund request. I emailed right away on August 21st, and as of the writing of this review (Oct 7th), I still have not received my refund. At first they were very responsive, wanting to know why I wanted a refund, and then kept giving me the runaround, saying the payment was coming and it hasn't. Now, they're not responding to me at all. I don't ever write reviews, but this is frustrating as this is my hard earned money that they said in their policy they would return. I should've listened to those other reviewers who said the same thing. This is not a good company, don't do it!

The chickens are coming home to roost. FreshLearn was doing a LOT of advertising a year and a half ago and seemed very promising, but it was limited, and after many Zoom-type sessions with Rahul I decided that the platform did not have all the features I was getting on Thinkific & decided to stay the course and not move over to FreshLearn. I don’t know about you, but I don’t have a good system for tracking these kinds of renewal dates(!). I did find the place on the website to cancel the subscription & where to delete all my files…. But I was late and it was a struggle to get my refund.. but I did get it. Thanks,y’all.