Great curtains, great customer service and great price!
I have a very high and wide window that I had previously purchased off-the-shelf curtains that barely covered my 132” long X 112 wide window. My new custom curtains arrived from Freshinlife, the curtains are heavy (I ordered the insulation, because I live in the Phoenix, AZ area) and absolutely gorgeous!!
There was an issue at first, but customer service was wonderful, they were prompt to reply and we worked together and the issue was resolved to perfection.
The price was great for the excellent service and quality of my custom curtains.
I would recommend Freshinelife to anyone. They really stand behind their product. A 10 out of 10 rating from me.
By M S.
amazing service & amazing product
amazing service & amazing product. 100% recommend. The curtain are great quality.
By Siury R.
You are dealing directly with a factory…
You are dealing directly with a factory in China. They will offer discounts but never actually provide them. They will charge you the full amount and force through the order. They then provide their original higher invoice to your credit card company if you dispute the charge and they fight any discounting. I am on week 6 of disputing $100 incentive and a 20% discount offered, neither of which ever appeared on the website checkout. They state that the discount will be applied at the conclusion of the transaction. It never does.
By William H.
Response from Freshine Custom Curtains & Drapes· Jul 14, 2025
Dear,
Thank you for reaching out. First of all, we’re truly sorry to hear that your experience didn’t meet your expectations.
After reviewing your order, we found that the total amount was under $399, which unfortunately did not qualify for our automatic "$100 off orders over $399" promotion. Additionally, we clearly displayed a discount code on our homepage banner, which needed to be manually entered at checkout — no such code was used during your transaction.
That said, once you contacted us, we took your feedback seriously and offered a complimentary high-temperature shaping service (valued at $148), which actually exceeds the value of the $100 discount. We also made multiple attempts via email to discuss the possibility of reusing your discount code, but unfortunately, we never received a response from you.
What came as a surprise was that, after your order had already shipped and been delivered, you filed a chargeback through your bank. In response, we submitted all relevant evidence and documentation to show that your order was processed correctly and in good faith. After a thorough review, the bank ruled in our favor and determined that the chargeback was not justified.
Following that decision, you reached out again requesting a refund. Please understand that our custom products involve premium fabrics, advanced production processes, express UPS air shipping, and substantial tax and duty costs — all of which contribute to significant overall expenses. Therefore, we are truly unable to offer any further refunds in this case.
We hope you can understand our position. At Freshine, we remain committed to delivering high-quality custom curtains and continually improving our service.
Thank you again for your support and understanding.
Very happy with my drapes
Very happy with my drapes
By jane
Response from Freshine Custom Curtains & Drapes· Jun 26, 2025
Dear Jane,
Thank you so much for your kind words and for choosing Freshine! We’re thrilled to hear that you’re very happy with your drapes. It means the world to us that our custom curtains brought satisfaction to your home.
If you ever have any questions or need support in the future, please don’t hesitate to reach out. We’re always here to help!
Best Regards,
Freshine Team
Perfect Fit for My Windows!
I'm so pleased with these Fiora curtains! The quality's great, and they look fantastic. I ordered four, and they fit my windows perfectly.
By Harold S.
These curtains are gorgeous
These curtains are gorgeous! They were packaged beautifully and I can tell they're well-made. They look so elegant in my home. I can't wait to order more from Freshine!
