FreshDirectReviews of freshdirect.com

The groceries were delivered to the wrong address and left in front of someone’s door. Thankfully, the women at that address contacted the maintenance person, of the complex, who knows me. He and the woman delivered the Fresh Direct order to me. I spend an average of $141.00/weekly, and am disappointed, too, with the FD credit of $10.00.

I was a FreshDirect customer for years. I'm not anymore. The last few orders arrived hours late with no communication. When they did show up, the poultry was warm and visibly off — it went straight in the bin. That's not a quality complaint, that's a health risk. Since the Getir acquisition, the service has deteriorated in ways that feel structural, not accidental. Deliveries handled by third parties, groceries left unattended on the sidewalk in the rain, and a customer service line that offers apologies but no solutions. The premium pricing hasn't changed. Everything else has. I'd strongly recommend looking elsewhere.

Since they changed their delivery service to third party and made many emloyees redundant they're impossible to deal with. The inventory is always off.....customer service also redundant was in Canada now in Jamaica 🇯🇲. (My country.) The departments have changed employees as well as the items are sent differently and quality control is at its worst. I've been a Cheftable member for quite a long tine...never been so disappointed since they moved operations to the Bronx. That was a chaotic time, however, this is far worse. I don't think they care about their customers again...looking to go chapter 11 or close the company down. Getir is a horror onto itself. Poor past employees of FD...time for another food service. Tired of my deliveries being ruined and always late...

I’ve reached my limit with this service. For the prices they charge, the level of incompetence is staggering. My orders are consistently dumped in the wrong spot—literally left on the street or the sidewalk without a word. No call, no knock, just groceries sitting out in the sun or rain to go bad. On top of that, the deliveries are almost always hours late with zero heads-up or apology from the company. The worst part is the food quality. I’ve had to throw out multiple orders because the food arrives spoiled, especially the chicken. Getting warm, "off" poultry delivered to your door is a health hazard, not a "premium service." FreshDirect has officially gone downhill. Save yourself the headache and the food poisoning—shop somewhere else.

Since Getir took over FreshDirect, as they do with any company they take, they try to get as much money as they can, then dissolve company, sell assets and go. They do not pay vendors, do huge layoffs of workers. Tried to outsource delivery to companies that are making mess already by not delivering, stealing, etc. Next move is getting rid of customer service that served FreshDirect from the start 18 years ago and replace with customer service that is not at North America continent. Getir is just another fraud.

I have been a customer from almost the very beginning of Fresh Direct. Last week my order was over 2 hours late even though I was told at 3:30 that it was the next delivery. This week, they say it was delivered @ 3:30 & posted a black picture as proof of delivery! Two phone calls & the only thing they could tell me was that someone would be back in touch. Not when just they’ll get back to me. There is no customer service at Fresh Direct.

Fresh Direct charges more than any other company for every item, usually as much as $2.00 more per item. And they charge customers a $2.00 service fee per order on top of the $45 Delivery Pass charge. This company is ripping off their customers and has absolutely no shame about it.

SLOAN YOU SHILL, YOU SUCK AS CEO OF FRESH DIRECT, YOU SHOULD BE REPLACED, YOU RUINED OUR THANKSGIVING and we are sure many more families. WE HAVE ORDERED THANKSGIVING DINNER FOR YEARS, UPLOADS OF A $1200 an order, this year, many people have passed and two family members, one having stage 4 cancer, so a smaller order was placed only $300, none the less, this slew didn’t hire enough divers, so the order email was packed at 1pm, delivery due between 2-6pm, 2 items delivered out of 22 items,AT 1 AM to cancer patients! 20 items not delivered, the driver told us he picked up the order at 8:30pm, ABSOLUTELY DISGUSTING, OUR FAMILY OWNS MULTIPLE BUSINESSES THAT EMPLOYEE THOUSANDS OF PEOPLE, SLOAN EDDLESTON YOU ARE A HACK AND A DISGRACE