Frenchie.shopReviews of frenchie.shop

Absolutely AWFUL. Would give a 0 if I could. Order never received, now having to go through PayPal as seller refusing to refund saying ‘all is fine with order’ and I ‘should have it in a couple of days’ for the last 4 months.

DO NOT ORDER FROM THIS COMPANY I am currently having a nightmare with this company, I ordered a shark dogbed (Iglu) from this company, it even shown a Frenchie in the bed on the website When it arrived you would be lucky to get a chihuahua in it hence contacted Frenchie shop who asked me to choose another , as they didn’t do a bigger one I requested a refund. So reluctantly they asked me to return the bed which I did and I tracked and trace at £16.00. 4weeks later I am still waiting for refund they just keep saying that they have not received it, the track and trace is all in Chinese so little difficult to read, on further investigation the product I ordered shark bed cost them approximately £3 to make so they are not gonna sign for my returned parcel so they have to refund me almost £50 . So in total I have lost £65.00 with this company rip off company stay well clear. If in the meantime they decide to give me a refund I will change this review.

Horrible!! My nephew is a liver transplant recipient, and with the COVID-19 outbreak, has been essentially home bound for the past several months. He’s days now consist of spending time in his yard with his two French Bulldogs. I sent him a large covered swing and two Frenchie Shop Cooling Vest to enjoy his summer days with his precious Frenchies. When the vests arrived they were both marked “L” as ordered, however, the blue one was noticeably larger than the pink “L.” I contacted Frenchie Shop right away, and they admitted it was a irregular size in manufacturing, a machine error, and did send me out another pink “L” one. When the second pink one arrived, it was exactly the same size as the first pink one. I reported the sizing problem again and received this response: Jhefferson (Frenchie Shop) Aug 1, 2020, 11:07 AM GMT+2 We have sent the correct one as the first item we delivered has a manufacturing defect. the correction we sent is the right one according to the specification of your order. We cannot send another replacement for you. Now what Frenchie Shop? Besides needing a new customer service representative, how are you going to fix this...? Will you continue to allow customers to to order your products with manufacturing defects? Jhefferson (Frenchie Shop) I, sincerely hope you get better soon...AT YOUR JOB!

3rd update Aug 20..still waiting for 3rd package which tracking said landed in Canada Aug 7 that was 13 days ago and still don't have. Emailed Annie and asked for refund Response same standard be patient and refusal to issue refund. My daughter went to use first item received and said it has a big stain and looks used. Basically the 2 items I did receive are not useable. 2nd update Aug 11 .. ordered size M PJs and they shipped XL just rec'd today. The dog will will never get big enough for these. 3rd package still out there somewhere Update finally rec'd 1 of 7 items. Did not receive bowls so had to buy locally. Shipment with most items according to tracking left China July 26...still in the air I guess. Emailed and Annie said "be patient" ..for how long. Same standard answers. Asked her to track last package..same response "be patient" DO NOT ORDER FROM HERE. Annie sent me tracking info that showed 3 shipments for my order at airport in China. 2 have left on different days but are supposed to be in Canada but delivery days keep going up. I live 1.5 hrs from the airport. It does not take 11 days to get to my house. The third one is still at airport in China..just sitting there since July 26? Seems bogus to me. How do we put warning on their site for others to see

Run and don’t spend your money here ! I ordered a harness and a backpack for my Frenchie June 16 th it is now July 30 th. Nothing.. after emails basically told tough luck.. i am leaving NC and there is no way to redirect the packages they sent a tracking number and is says it’s in the USA but that’s it .. ridiculous

DON'T ORDER ANYTHING FROM HERE...THERE IS NO CUSTOMER SERVICE AT ALL...NO UPDATES... NO TRACKING...NO CANCELABILITY. WHAT THEY DO IS DEBIT YOUR PAYMENT METHOD IMMEDIATELY AND THEN ORDER FROM CHINA...JUST LIKE YOU CAN. YOU CAN FIND ALL THEIR PRODUCTS AT 15% OF THEIR PRICE WITH FREE SHIPPING ON CHINESES VENDORS ON EBAY AND OTHERS!!!!!!!!!!!!!!!!!!!!!!!!!! IT TOOK THEN 10 MINUTES TO DEBIT MY CARD BUT 9 WEEKS TO EVENTUALLY DELIVER IT. ALL BUYERS BEWARE ,YOU WILL GET YOUR FRENCHIE GOODS QUICKER AND FASTER IF YOU AVOID THIS SCAM!!!!!!!!!!!!!!!!!!!!!!!

Scam. Annie refuses to give a refund nor give me any updates. Only response is “don’t worry. Everything is fine”.

Sorry but if you order from this company it’s a scam comment all over there instagram it’s a scam