Long redemption time
I signed up, made a deposit and won on 9/20/25. I uploaded everything requested for KYC. I then tried to redeem the minimum amount of $100, but it kept telling me "redemption not allowed". I soon figured out that I couldn't even request a redemption until all of my documents were approved. I checked everyday to see ìf they had reviewed and approved my verification documents. The following Thursday when I checked is when the docs were finally approved. I didn't even receive any correspondence from them letting me know KYC was approved and that I could request a redemption. I requested the $100 redemption Thursday, 9/25/25, via bitcoin. Any other site that I've redeemed via crypto it's been instant or almost instant. Nope. Not here. Today is Sunday, 9/28/25, and my redemption still says pending. I've contacted customer support numerous times and now they're telling me it takes 3 business days to process. Every rep I've spoken to the last week has told me something different every time. It shouldn't take 8+ days to receive a $100 crypto redemption. If a sweeps casino takes a long time to process a redemption, I usually won't stick around and spend my money there. That's just me. Other than redemption time and how long it took to get verified, playing slots here was good. Update: I finally received my redemption on the 8th day.
By Lindsey S.
Response from Free Spin· Sep 29, 2025
Hi Lindsey, thank you for sharing your experience with us. Please note that a confirmation email was sent when your KYC was approved, and your redemption is being finalized today. We sincerely apologize for any inconvenience this may have caused. Your feedback means a lot to us. Keep having fun playing!




