Too many phone calls
Too many phone calls
By Tim
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one.Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs.By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish.Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
FreeRateUpdate.com (freerateupdate.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
756 approved reviews, newest moderated first
Too many phone calls
By Tim
Nick was absolutely wonderful!!!! I was suffering from a torn meniscus, and he was so kind by walking me through the welcome package.
By Suellen
Our agent , Alex Goodman was very helpful . That said with our credit scores , loan to value , etc , it’s hard to understand why it takes 30 to 45 days to close . If we get one more ridiculous request for any more information, we may just cancel the whole transaction. Dave & Sharon Warner
By David
Thank you for your help.
By Stephen
I just called this company to get some rate information & couldn't be treated worse. Don't waste your time. They transferred my call to a broker who literally hung up on me. I informed him of the loan amount I was looking for & he informed me "He didn't do that type of loan". I asked what he meant by that? He rudely slammed the phone on me & didn't answer the question. I would never give a company my personal business with work ethics like that, when it comes to thousands of my own dollars! There are plenty of other places to go for a loan.
By Barbara R.
I guess it's freerate update that turned LoanDepot onto me. I think Loan Depot is able to take an objective look at your situation and how good you'll be as a new Loan Depot customer. Loan Depot process seems pretty painless so it's at the appraisel state and if anything like prior stages it'll be a great experience. GP
By George
The agent who handled my mortgage refinance was knowledgeable and pleasant. She listened to my concerns and came up with creative solutions.
By Richard
Greg was so thorough, helpful and professional!
By Heidi