Freedom ForeverReviews of freedomforever.com

The main problem among others with Freedom Forever is that the sales representative who came to our home lied to us. He told us that we would be getting a “26% cash-back check during tax season”. He explained that we could use that money to put down towards our solar panels so that our monthly payment would not go up. That was a LIE because he failed to tell us that it was a 26% credit and NOT actual money back.

My name is Bryant and pls do not get your solar from this company the salesman will tell you anything to sign you up. I called and filed a complaint on him dated 12/06/22 was told that I will get a call back in 72 hours today is 12/16/22 still waiting. I called back maybe 5 time speak with a supervisor maybe 3 times they were suppose to follow-up with my complaint but never call back or anyone else.

AWFUL COMPANY! Everything with this company is awful. They pretty much scammed me to getting my system, that I didn't really want in the first place. It's costing me $42,000. Installer was late, inspection never showed up, had to take 2 days off of work unpaid My panels were installed in June and It still hasn't been turned on yet. I've emailed, texted, and called 15+ times each my project manager, my installer and my authorized dealer....No one responds to me. It's like they just get you to the payment stage, and then never answer you again or turn it on. I've been making double payments for 4 months now for a non-operational system. Awful. They told me 3 months ago I'd be getting reimbursement if I fill out a W9, but haven't been reimbursed yet. They probably had me do that so now they have my Social Security number and they can scam me another way. It would make me feel a little better if at least they would answer the phone and give me an update, but I can't get a hold of anybody. Very Sad. I'm curious to know what would happen if I removed the panels myself and blocked the payments from my bank.

Freedom Forever cheated me. They said they will install panels and no body turned out for nearly 3 months. During the initial process they said they will give Vivint home device and monitoring for free for three years and I have the option to cancel this Vivint service. 3 months later they called me and said why there is no progress on solar and I said please cancel as I dont have any progress and now they are saying I have to pay for the entire 3 years of Vivint home device for $3000 or they will sue me. Please dont get caught in their scandal. Read the contract for any Vivint home device payment that they will charge.

DO NOT USE THIS COMPANY!!!!! find anyone else! I have been fighting with them since December of 2019. The reps lie, dont trust anything they say. They word it so you assume the warranty is good. It is NOT! Sent to me today by their escalations specialist at 1:06Pm and it sums everything up perfectly! Article 6- No savings guarantee 6.1 No savings guarantee. freedom forever has not guaranteed, promised or otherwise represented any reduction in electricity costs in relation to the system that will be installed on the property, and further provides no warranty or guaranty with respect to any cost savings from use of the system. My story started like many others, the reps dont work for them they are contracted so hold no liability. Then when you lodge a complaint, they tell you that you have to wait 1 year to see true production. Turns out this is so you lose the ability to have any recourse. I just want it removed from my home and cancel the contract- they of course will not do that. I am now paying $169 a month roughly in electric and another $100 plus a month for the solar that does nothing. You do not save "tokens" from the daytime and it is sent back to the electric company. Most days, my solar is not even running correctly to use for daytime use. When the power goes out from the electric company so does my home. Solar does not keep it running! Please be careful with them. If you choose to do like me and ignore the complaints on yelp or any other source, atleast have a lawyer look over the contract. You will get screwed with this company!

First off, I would give this company a 0 star if it were an option. I paid 28,419.54 for a Solar Panel that did not include a Battery Power Backup System. BUYERS BEWARE. Do not do business with Freedom Forever, LLC Solar. Their Solar systems are no better than other companies. They are way too expensive for a Solar System that does not include a Battery Power Backup System. I checked around and you can get a Solar system for less that includes a battery power backup system. Their sales Representative's will do anything to get you to sign a contract. They lie and withhold any information that would allow you to make an informed decision as a potential customer. Despite asking many questions about how the Solar tax credit refund worked their sales Representative never stated to me that I was not guaranteed a Solar tax credit refund. Their Representative misled me, and I did not appreciate that. His comments were a deliberate attempt to mislead me, the customer. He led me astray, gave me a wrong impression, exciting as it was, that misled me into signing a contract with Freedom Forever. This is nothing more than unfair business practices (Shady Business). After reaching out to their customer support department for a resolution they responded with the classic "YOU SHOULD HAVE READ YOUR CONTRACT LINE". Of course, you should always read a contract before you sign it, but the questions I asked their Representative should have guided him to divulge that information to me, that a Solar tax credit refund is not guaranteed. At least that should have been the moral and decent thing to do. My advice is do not open your door when one of their Representatives knock on your door, tell them no thanks. Regret not checking with the Better Business Bureau first. Their reviews there were terrible.

I signed my contract October 2020. It’s now July of 2021 and my panels are still not installed! Freedom has blamed everyone else taking no responsibility on themselves. They blamed IREA for dragging their feet; DORA for mandating change after change. Never mind Freedom has documents showing them what they need to comply with to get approval and they failed to do so. I had to have 2 site audits because the first one was done incorrectly. My project was further delayed by Freedom because they didn’t follow their own procedures and their installers/techs rejected their own proposal. I had to go out and take pics and measurements to help speed things along only to have them dismissed. As if this wasn’t bad enough, now my sales reps isn’t responding to my texts nor is his supervisor. They have a great pitch but it means nothing if they can’t deliver!