Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
228 reviews
FreeConnectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find affordable, high-speed internet plans in your area and join the millions of users who’ve used FreeConnect's search tool to get matched with low-cost internet service from top-rated providers.We’re doing internet the right way around here. Other companies use your zip code to show you plans that you might be able to get, but we know you don’t have time for ‘maybes’. That’s why we use our address matching service to show you what affordable, high-speed internet plans are available at your address with near-perfect accuracy. Not only that, but it only takes ten minutes to sign up for service.
FreeConnect (freeconnect.us) has 228 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
228 approved reviews, newest moderated first
He was nice and knowledgeable and made sure I understood step by step everything that was going to happen next
By Jeniffer S.
Response from FreeConnect· May 4, 2026
Thank you, Jeniffer! Walking you through every step so nothing is a surprise is the standard for every call at FreeConnect. We're so glad our team made it easy! — The FreeConnect Team
Melissa was wonderful from start to finish! She is patient, kind and explained everything so nicely! And told me if i have any questions for her, to reach back out! What wonderful customer service skills she has and I’m so pleased she was the one getting me all set up!
By Leroia M.
Response from FreeConnect· May 4, 2026
Thank you, Leroia! Melissa's patience and warmth are what make FreeConnect feel different from a typical internet sign-up. Please take her up on that offer anytime you have questions! — The FreeConnect Team
The individual was very courteous and answered all my questions. Very polite young man and did not get impatient.
By Mary H.
Response from FreeConnect· May 4, 2026
Thank you, Mary! Courtesy and patience on every call is the FreeConnect standard. We are so glad your experience reflected that! — The FreeConnect Team
Edwin R was great, professional and friendly. He was very positive and took time to help and provided excellent customer service. Thanks Edwin!!!
By Tiffanie N.
Response from FreeConnect· May 4, 2026
Tiffanie, Edwin R. is exactly the kind of rep that makes FreeConnect what it is. Professional, friendly, and genuinely helpful. Thank you for sharing! — The FreeConnect Team
No down payment sealed the deal
By William M.
Response from FreeConnect· May 4, 2026
William, no down payment and an affordable internet plan matched to your address is the bench mark FreeConnect experience. Glad we sealed the deal! Enjoy your connection! — The FreeConnect Team
Sam was absolutely wonderful! He helped me so much and I can actually afford the service he got for me. I can't give him enough praise or thank him enough!
By Amy S.
Response from FreeConnect· May 4, 2026
Amy, finding internet service you can genuinely afford is the whole point of FreeConnect, and it sounds like Sam nailed it. We are so glad you had a good experience! Thank you for sharing! — The FreeConnect Team
It was a great experience. I think Melissa so much for working with me. She’s a good person to understand. She have a great attitude and she is wonderful. Thank you so much Melissa for making my day go right
By Lashonda L.
Response from FreeConnect· May 4, 2026
Lashonda, thank you so much for the kind words! We'll make sure Melissa sees this! We're so glad she made the process easy and left you feeling taken care of. We appreciate you choosing FreeConnect! — The FreeConnect Team
Your agent was top notch professional and had everything resolved and answered before I could think of anything to ask. Hands down, very courteous and professional. Thank you, very much!!
By David S.
Response from FreeConnect· Apr 30, 2026
David, thank you! Having everything resolved before you even had to ask is exactly the FreeConnect experience we aim for. We're glad you're all set and appreciate you taking the time to share this! — The FreeConnect Team
