Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
76 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe that everyone has the right to have a happy life, and we believe even small surprises can light a day.
Free Giant (free-giant.com) has 76 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 73 reviews with 1 star · Clear filters
Same as everyone else here! I ordered a christmas garage banner 11/16/2023 and as if today 1/3/2024 i have not received it and i have been provided with two different tracking links, BOTH which show it is not even close to being here it. Do not order anything from this company!
By Najja B.
It’s just a fake Chinese company. Most orders won’t be fulfilled, and those that are will not be as advertised. You’ve been had!
By Brett W.
Stay away from this company. Their cancelation policy is terrible. Policy stated order can be cancel before shipped out from their warehouse. I was able to reached out to their customer service shortly after order was replaced by mistake like mins after. They said it's too late to cancel. At this point that point I figured this INCKWP.CO.,LTD is a scam
By Wilson Y.
Ordered the Christmas garage banner in mid November and still no show. Reading the other comments, I feel like it was the wrong choice. How can this company stay in business if it can't provide customers with what they advertise. Very disappointed. Even if it arrives, it won't have the right hardware. Get your act together please. Looked like such a nice product.
By Nancy M.
I ordered 2 Christmas garage door banners November 26th and now it is December 29th and they are still not here!! I kept getting noticed from a 24hservicevip shipping co. telling me where it was and it is on it way. B.S. It is now January 12, 2024 and still waiting!!!
By Doug H.
Order a garage door banner on 11/19/2023 and have yet to receive it. Very upset about this, have not receive an update since 12/17. They totally stuck and ruined my Christmas decorations.
By Eric F.
Ordered my garage door cover and it arrived in a timely manner, however they didnt provide me with my order. The cover was fabric - not vinyl and there was no assembly kit as indicated on their website and in the video. Contacted them via PayPal and we went back and forth for about three weeks. They offered a refund of $10.00 then $13 then $32. I rejected all and then escalate to PayPal. Today I have a full refund. DON'T buy from them. I was lucky to get my money back (thank you PayPal) but others may not be so lucky.
By Sharon W.
I ordered my garage Mural 11/1/2023...still have not recieved...not sure if this company even has a customer service...all I get back is contact seller...aren't you the seller?!!! So I'm sure that this is a scam Wish I could have given a -5 star review
By Debbie Murray K.
