Freddy's Frozen Custard & SteakburgersReviews of freddysusa.com

The food is never consistent. This weekend my burger was disgusting. It was cold and no sear whatsoever. And then it took 24 minutes for a single order. Custard was melted. And it's way overpriced

Customer service is really bad especially the woman who picks up the calls on the corporate line in Wichita. She is so rude and dismissive. She makes you feel like freddys does not care about you as a customer even if it's the first time you ever came to them with an issue. If this is how they treat customers this restaurant disgusts me now

Freddy’s Burgers outshine Five Guys, Shake Shack, Smashburger, and The Habit Grill in both taste and value. While In-N-Out isn’t available in my area, Freddy’s still stands out with more affordable prices and fries that are even better than McDonald’s.

Brand new establishment in Elkhart IS PHENOMENAL!! FRIENDLY, FAST AND PRICES ARE VERY REASONABLE. I DEF WILL GO BACK !!

I usually get a pattymelt which are very good. I thought I would try a BBQ brisket burger yesterday. It wasn't very good. Brisket was dry and tough...my dog got some of it . Onion rings were great though

The food is great I had prime rib and a shake it was wonderful but a little expensive at almost 15$.

Freddy's app sucks, when I signed up I was promised a free treat when I spend a certain amount but no matter how much I spend that free treat is unobtainable so I will not be using the app to gain points I will never be able to collect on. I uninstalled that useless app

Service NOT Rendered We arrived at Freddie’s at 7:58pm on 7/4/25. We were told we are closed. I said we only want ice cream. They said we closed at 8pm. They were serving another customer ahead of us. This was a very bad experience as my son’s girlfriend is visiting us from Spain and she witnessed this horrible experience.