Frank PorterReviews of frankporter.com

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4.5/ 5

Excellent

632 reviews

Frank Porter4.5Excellent

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About Frank Porter

Airbnb management services company in Dubai

Frank Porter (frankporter.com) has 632 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: frankporter.com
Website: frankporter.com
Category: Real Estate
Listed on The Fair Hearing: 2026

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Mar 19, 2025

Poor service, Poor problem solution , poor post-stay handling

Didn't receive my check in email before arrival, wasn't met by the agent as promised. Apartment was fine, but Frank Porter forgot to mention that aparment was facing mosque with heavily extended prayer sessions from 5 AM. Water pressure in shower under all critique. when trying to find a very fair small compensation after stay, or simply asking for the discount they said they would offer, noone was able to help until i make a new booking . what a lack of service , had hoped to solve it quietly and very reasonably but turns out Frank Porter wasn't interested in doing so. Book direct with Airbnb or go For Sun Vacation homes or other short term lease agents, if you want to make sure the process runs smoothly.

By Morten

Response from Frank Porter· Mar 20, 2025

Thank you for sharing your feedback. At Frank Porter, we take guest satisfaction seriously and always strive to provide a seamless experience. We would like to clarify a few points regarding your stay. 1. The check-in details were sent to you before arrival, including the door code and clear instructions for self-check-in. Our check-in process does not include agent assistance, as it is designed to be contactless for convenience and flexibility. 2. During your stay, we did not receive any concerns or service requests from you. Had we been informed, we would have promptly sent our team to resolve any issues, ensuring your comfort. 3. As per our policy, any concerns or requests for compensation should be raised during the stay so we can assess and address them fairly. We always prioritize guest satisfaction and aim to resolve matters before check-out to ensure a pleasant experience. However, we did offer a special deal for your next stay, which unfortunately was not confirmed from your end, making it impossible for us to proceed with the offer. 4. Dubai is home to numerous mosques, and it is common to hear the call to prayer at various times of the day. Given that you previously stayed in this building multiple times and mentioned that your best friend resides here, we were under the impression that you were familiar with the surroundings. After reviewing your case thoroughly, we believe we provided the best possible service during your stay. While we regret any inconvenience, we encourage guests to communicate with us during their visit so we can promptly address any concerns. Nevertheless, we appreciate your feedback and would be happy to host you again in the future to ensure a more tailored experience.