Frank PorterReviews of frankporter.com

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4.5/ 5

Excellent

632 reviews

Frank Porter4.5Excellent

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About Frank Porter

Airbnb management services company in Dubai

Frank Porter (frankporter.com) has 632 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: frankporter.com
Website: frankporter.com
Category: Real Estate
Listed on The Fair Hearing: 2026

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May 7, 2025

Terrible experience

We waited for four hours to check into the room, even though I specifically requested self-check-in and booked the place based on that. Additionally, the room is very small and looks nothing like the pictures. It is not clean, including the bathroom, and the bed has bugs. The place is in serious need of maintenance and is absolutely not suitable for accommodation. The host is also very uncooperative. On top of that, the amount I paid was much more than what the place is worth. I feel like I wasted my money on this accommodation. I filed a complaint about what happened, and their apology for the delay was a plate of petit fours that smelled like smoke.

By Rawah Y.

Response from Frank Porter· Jun 2, 2026

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Regarding the check-in, we acknowledge that there was an unexpected issue with access upon arrival. As reflected in our communication, we responded, spoke with you directly, and arranged for an agent to come and assist, ensuring access was restored as quickly as possible. We also followed up throughout the stay and accommodated additional requests, including arranging extra towels and blankets and assisting with the parking concern raised during your visit. We were surprised to read comments regarding cleanliness, maintenance, and the condition of the apartment, as no such concerns were reported to us during the stay. Had these issues been brought to our attention at the time, we would have been happy to investigate and resolve them immediately. Our team conducts regular inspections, maintenance works, and deep cleaning of the apartment, furniture, and all areas to maintain high standards and continuously improve the guest experience. While we regret the inconvenience caused by the initial check-in issue, we appreciate the opportunity to host you and always strive to support our guests promptly whenever assistance is needed. Guest satisfaction remains our priority, and we continuously work to improve every aspect of the stay experience.