FramebridgeReviews of framebridge.com

Continuation of last review. I have been waiting a month now to receive a reimbursement for my destroyed art work. After inquiring today it turns out there was "a glitch" in their system, which no one bothered to follow up on. So will I get reimbursed? Who knows? Maybe the system will glitch again

I have had quite a few things framed by Framebridge, and have never had an issue with any of them. I keep coming back! Quick and easy, reasonable pricing. High quality.

These reviews are just horrible! I will never use this product. The fact that their responding is one thing but everyone has had same problem. Cheap products, was done wrong more than once for most customers. I keep seeing their commercial but then i saw the price, sorry $40 @ the least for a couple pieces of wood glued together around a photo.. nope!

I sent in a print to be framed. The turn around time and shipping was pretty quick and the process was easy. Unfortunately multiple things were wrong with my order. I ordered a black mat but received a white one. Also the print was framed so the orientation (which I noted) was wrong. It was turned 90 degrees to the right, instead of right side up. Lastly (and this is more about the quality) the frame I ordered had a gold front. There was gold paint smudged all inside the bubble wrap. They must have slapped some paint on it and didn’t even let it dry. I emailed customer service and they offered to redo the framing. So I sent it back and once it returned it was still wrong. The print is still turned the wrong way in The fame despite explaining over email and putting printed out instructions with posted in the box. At this be point I know they will still probably do it incorrectly so no point in trying to send it back again. Edited to add: I did receive prompt and caring customer service. I understand mistakes happen and they do want to make it right.

Do not use them! And don’t trust the reviews on their website! They will hide the bad reviews and you will never see the truth. They don’t care about the art and the end product, they just put frame around it like a machine. So the end product is funny, huge blank boarder around the art not being covered, wrong art(a preview from phone, you can see fingers in the picture) was being used instead of the real art, huge matting threw off the proportion, no one care and ask if it is right before sending it out. And even you addressed the issue to customer care, they will keep sending the wrong item in the rest of the order. Almost feel like the operation team and customer service never talk to each other. And also, they said they work mon to sun but it is not true! There would be no one on line in the weekend for sure, and sometimes you can’t find anyone on Thursday!

They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.

DO NOT order from FRAMEBRIDGE ever to frame your precious memories!!! I sent in 4 pieces of art that my Grandmother made 90 years ago. Somehow, they LOST 2 of them, even though I sent them all in together, in the same box. Their business is to frame peoples memories. That's what they do. That's it. They send you a box, you send them your art, they frame it and send it back to you. How does this even happen??? They strung me along, saying they were doing everything they could to find them, including checking video footage in their factory, for 2 months. I am heartbroken. Apparently this has happened to many others. I wish I had recourse, but without an appraisal or proof of value, which, of course, is priceless to me, they only guarantee lost pieces of art for $300. So, I'm spreading the word. DON'T USE FRAMEBRIDGE.

Outstanding in all aspects. I never write reviews, but a great company deserves praise and respect. Especially these days when online services can be so poorly supported from a customer service perspective. I've ordered many things from Framebridge including two pieces of artwork for my twin's nursery and the quality is outstanding. Additionally, the customer service when I've had questions or needed special requests, has always exceeded my expectations. You can tell this a company that values the experience of the consumer from start to finish. Thank you for filling my home with beautifully framed art and cherished memories. Keep doing what you're doing!