Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
21,779 reviews
FragranceXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 578 reviews with 3 stars · Clear filters
Delivery service takes too long…
By Jeorgina K.
Response from FragranceX· Oct 14, 2026
Hi Jeorgina! We’re sorry your delivery is taking longer than expected. We understand how frustrating delays can be and appreciate your patience. ✨
Just received it and disappointed how long it took for the item to finally arrive.
By William B.
Response from FragranceX· Oct 14, 2026
Hi William! We’re sorry your order took longer than expected to arrive. We understand how disappointing delivery delays can be and appreciate you sharing your experience with us.
It’s the 13th of October and I haven’t received my order
By James W.
Response from FragranceX· Oct 14, 2026
Hi James! We’re sorry your order hasn’t arrived yet. We understand how frustrating it is to wait this long, and we apologize for the inconvenience. Please contact our customer service team so we can review the shipment status and assist you.
I ordered on 9/29 and received my package on 10/11 unacceptable wait and no updates with no answers, and it was a gift which was delayed. I understand late deliveries
By LZ C.
Response from FragranceX· Oct 14, 2026
Hi LZ! We’re sorry your package arrived later than expected, especially since it was intended as a gift. We understand how frustrating it is not to receive timely updates or answers. We sincerely apologize for the inconvenience and appreciate your feedback.
Delivery was 2 days late. It’s usually late
By Shanice T.
Response from FragranceX· Oct 12, 2026
Hi Shanice! Thank you for sharing your feedback! We're truly sorry that your delivery arrived two days late and that you've experienced delays with your orders more than once. We understand how frustrating this can be and sincerely apologize for the inconvenience. We appreciate your patience and the opportunity to improve your experience with us!
I was really excited when I saw my Ambush perfume on sale so I purchased it. Which was still quite pricey. The smell was the same as when I was in high-school but this just seems to fade away to quick. When I spray it, it leaks. I thought this would last me my life time but I don't think so with it leaking every time I push the spray button.
By Johanna
Response from FragranceX· Sep 24, 2026
Hi Johanna! Thank you for taking the time to share your experience with us. 🌸 We’re sorry that your Ambush perfume has not met your expectations, especially after you were so excited to rediscover a fragrance you loved in high school. We understand your disappointment with the scent fading more quickly than you remember and the bottle leaking whenever you use the sprayer. Please contact our FragranceX.com customer service team so we can review the leaking bottle and assist you with this issue.
My travels spray container did not work. Been trying to get a new one or my refund has been very very hard. Sending pictures and emails does not work thank you.
By Theresa B.
Response from FragranceX· Sep 2, 2026
Hi Theresa! We are very sorry to hear about the issue with your travel spray container. 💫 We understand how frustrating it is to have difficulty getting a replacement or refund, especially after providing the requested information. Please contact us again so we can review your case and work toward getting this resolved for you. We sincerely appreciate the opportunity to make this right!
Whilst the cologne are normally good, they always have issues with shipping, there is almost always a delay and updates on delivery is another issue. Improve on your shipping and I bet you will see an increase customer base. Unfortunately this is not my first complaint but it surely will be my last.
By joseph R.
Response from FragranceX· Aug 14, 2026
Hi Joseph! Thank you for sharing your feedback. We sincerely apologize for the repeated shipping delays and lack of timely tracking updates. We understand how frustrating this can be, especially as a returning customer. We appreciate you bringing this to our attention. 🚚
