Kelly was very helpful when I was in…
Kelly was very helpful when I was in the store friendly and knowledgeable
By Richard
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Kelly was very helpful when I was in the store friendly and knowledgeable
By Richard
The sales representative was so helpful and patient to my needs. He was friendly and polite
By Valued C.
Everything. Thanks
By Ruben M.
Excellent customer service , patient and professional. The sales lady accommodated my needs and helped me find what I was looking for . Definitely be back .
By Stefanie
The very nice lady behind the counter knows her stuff. She helped sort through nearly two dozen different colognes u til I found the right two. This is why I shop there.
By Mike I.
Very informative… helpful and kind. Not to forget….patient
By Celia M R.
The 2 lady associate's were just great. Knew their product & beyond helpful & courteous!!
By Valued C.
The staff were great! Very patient and insightful.
By Abyalew