Parfum
Gianna gave me a good deal on my purchase.
By Mike
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Gianna gave me a good deal on my purchase.
By Mike
Everyone is so friendly and always ready to give recommendations when needed.
By Valued C.
The customer service was great. The staff was very helpful and accommodating.
By Bridget
I didn’t receive the order at all. The delivery notification said delivered; however, I went to my mail box and it was not there. Is there a way I could possible get refunded. This item was for a mother figures birthday. This is very unfortunate
By Romario S.
Response from Fragrance Outlet· Nov 15, 2023
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Team
The ladies were very knowledgeable
By Desireé D.
I got so much help from the customer rep when trying to find something that worked for me, such patience! But I left with a scent that I absolutely adored!
By Valued C.
Both employees were very helpful! And didn't seem pushy, but seemed really into making sure we found what we were looking for
By Mr A C.
quick, friendly
By Valued C.