Very helpful and many different …
Very helpful and many different choices
By Wayne B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Very helpful and many different choices
By Wayne B.
Los dos chicos de la tienda de San Marcos son muy amables, no tienen problema en hablar en inglés o español y son muy pacientes. Gracias
By Monica B.
Environment
By Valued C.
Went in with my husband and son.. I was greeted and was helped really fast. I explained who I was shopping for and was given the best perfumes and colognes I’ve never smelled before as recommendations. I ended up buying 5 in total. The sales are always great here and the customer service even better!
By Bernise F.
The salesperson was very helpful in helping me select a perfume. Made my experience very pleasant.
By CSongtress
My product rang up for the wrong price. It was not noticed at the time of the transaction, of course. I was charged too much. Then, when I caught the mistake, I was refunded the wrong amountas well. So, Yes, I was charged too much and refunded too little. Then, the printer was not working, so I was unable to get a receipt, which makes you NOT trust the business when you were charged too much. So, I was asked for my email address to recieve my receipt, AND I NEVER GOT THAT EITHER. I know that I gave the correct email address, because I received this survey. No Receipt, but I get survey. Unacceptable.
By Michigan Wolverines F.
Response from Fragrance Outlet· Jan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Extremely good service
By Samantha D.
Kassie was amazing and full of knowledge. I really enjoyed shopping there and will go back soon.
By Mariah