Fast service
Fast service, excellent smelling cologne, free samples
By Jerico O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Fast service, excellent smelling cologne, free samples
By Jerico O.
Product got to me in a timely fashion!
By Barbara M.
She always helped us and recommended cologne that matched our liking.
By Kale C.
Mayra sales representative took care of me promptly and professionally and ensured to show me my scent of my preferences and new products - thank you
By Andres
The people that work there are amazing people
By Valued C.
Un servicio excepcional y una paciencia admirable con sus clientes.
By Valued C.
Very helpful and nice , great customer service skills .
By Mike K.
The salesman want very knowledgeable on fragrances and the females associates were non attentive (3 of them) until we asked for extra assistance. Went to the perfumania and was greeted with an abundance of customer service. Will not be returning to that specific store.
By Aaron H.
Response from Fragrance Outlet· Aug 28, 2026
We appreciate you sharing your recent experience with us. We are concerned to hear that our team did not provide the attentive and knowledgeable service we aim for. We are reviewing our customer service practices to ensure every visitor feels valued and assisted. Fragrance Outlet Customer Service Team