Excellent customer service love product,
Excellent customer service love product,
By Lonnie J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Excellent customer service love product,
By Lonnie J.
Exceptional customer service from the time I walked into the store, Knowledgeable, professional and friendly employees
By Valued C.
Staff and service was amazing. I stated how my budget was $80 and I managed to walk away with 2 great colognes! I will absolutely be back.
By Valued C.
It’s very easy to place an order and receive very fast
By Jaynine
I really enjoyed my visit. Knowledgeable staff and good selection. I found a new fragrance that I really like at an affordable price.
By JF
Does salesperson was very kind and offered many options?
By Brian W.
How easy it was to find just what I wanted, and how easy it was to place an order
By LaFran J C.
Excellent customer service. The young lady was knowledgeable and friendly.
By Sharon