Love the experience I had here
Love the experience I had here
By Jaquontice B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Love the experience I had here
By Jaquontice B.
I ordered a week ago and then after a day or two received tracking. The tracking first said a label was created and then said the label was canceled. So after a week I can’t get a reply to where my package is (it was $323.00) but keep keeping emails to rate the product. Obviously hard to do when I don’t have it and can’t get help when I will. Jason Brockman
By Jason B.
Response from Fragrance Outlet· Oct 8, 2026
Thank you for your recent feedback. Please note that orders are shipped within 1-2 business days of being received and estimated to be delivered within 3-5 business days. Weekends and holidays are not included. Based on our records your order was delivered within our expected delivery window. We hope you are enjoying your fragrances. If you need any more assistance please contact us at [email protected]. Fragrance Outlet Customer Service Team
Paid for expedited service not getting dat but also not getting refunded for dat website does not tell you how long it will take to arrive aswell
By Antonio S.
Response from Fragrance Outlet· Oct 8, 2026
Thank you for your feedback. Please note that 2-day express shipping applies to business days only and does not include weekends or holidays. Based on our records your order was delivered within our delivery window. If you need any more assistance please contact us at [email protected]. Fragrance Outlet Customer Service Team
Poor service
By Ahmed T.
Response from Fragrance Outlet· Oct 8, 2026
For your protection, our fraud detection system flagged and cancelled your order. A full refund has been issued. If you’re still interested in the item, you’re welcome to place a new order. Please ensure all billing, shipping, email, and payment information is accurate. You may also choose a different payment method. We apologize for the inconvenience and appreciate your understanding. Fragrance Outlet Customer Service Team
Excellent customer service. Great products at great prices.
By M. K.
Donna from New York she's a very pleasant lady and know her stuff
By Valued C.
Helpful, patient and was very good at showing me the different fragrances.
By Frances
Découvrez un univers de parfums à prix imbattables sur Fragrance Outlet. Leur sélection exclusive vous offre des fragrances de luxe à des tarifs défiant toute concurrence. Chaque flacon raconte une histoire, une note unique qui captive les sens. Que vous cherchiez un parfum pour un moment spécial ou un cadeau inoubliable, leur site est votre meilleur allié. Livraison rapide, emballage soigné et un service client réactif. Pourquoi payer le prix fort quand vous pouvez trouver l’essence même de l’élégance à un prix qui vous surprendra ? Fragrance Outlet, c’est l’opportunité de parfumer votre vie sans compromis.
By Giles
Response from Fragrance Outlet· Oct 8, 2026
Thank you for your feedback. Fragrance Outlet Customer Service Team