Great customer service as well as…
Great customer service as well as pricing.
By Miguel B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Great customer service as well as pricing.
By Miguel B.
The representative was attentive and knew exactly what I was looking for
By Cierra L.
Selection is good, but pricing is rigged. Being the gray market fragrance shop they raise prices to Sephora and higher and then offer BYGO30% and 50% off, You still end up paying higher for the gray market products like than anywhere online and may be just slightly less than Sephora and Ulta which are authorized dealers with great return policies
By Igor A.
Response from Fragrance Outlet· Oct 8, 2026
hank you for your feedback. We understand your concerns about our pricing and promotions and appreciate you bringing them to our attention. We’ll review our pricing and promotional strategies to ensure they remain clear, fair, and competitive. Fragrance Outlet Customer Service Team
AJ is the best spent almost $800 in that store
By Shawn
I really enjoy your deodorant for the last 5 years. It does not hurt my underarm and smell nice.
By Randolph
The sales person that helped us
By Tina T.
Great experience! I didn’t even have to chose my cologne! The gentleman I worked with found me something perfect!
By Steven
I love this place great prices and quality.
By 1983Gemini