I frequent this location monthly
I frequent this location monthly. They always meet my expectations.
By Terrance A.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
I frequent this location monthly. They always meet my expectations.
By Terrance A.
Needs to lower prices and have more workers and more testers
By Valued C.
Response from Fragrance Outlet· Jul 1, 2026
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Fragrance Outlet Customer Service Team
I had a nice people helping me get my cologne. But inside the box my cologne came partially broken. I had gotten Michael Malul’s citizen jack absolute
By Valued C.
Response from Fragrance Outlet· Jul 1, 2026
We are sorry to hear this happened to you. Please contact us at [email protected]. We are available 9am-5pm EST. Fragrance Outlet Customer Service Team
Great service
By Valued C.
All the fragrance you need in one spot, I’m always able to restock on my favorites
By Shaun C.
the experience was really good and the prices are also good, i’ve bought their products multiple times and they give many discounts.
By Valued C.
Extremely helpful employee's. Instantly found exactly what I was looking for and they gave me so many options and variety.
By AuldenJ
My fragrance advisor was very helpful patient and educated regarding perfumes progression
By Valued C.