I wish I could remember her name but…
I wish I could remember her name but she was very friendly and knowledgeable about the fragrances and specials that were available
By Carlos
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
I wish I could remember her name but she was very friendly and knowledgeable about the fragrances and specials that were available
By Carlos
Their service is excellent and many perfumes and colognes to choose from. The staff is great.
By Maria P.
Timely and accurate service!
By Norman M.
Very good customer service
By Valued C.
Very good customer service and knowledgeable of all fragrances
By Valued C.
Great experience, staff was well trained.
By Cary
Great staff at the store in Monroe Ohio
By Robert S.
Sent wrong item and one of the bottles was half empty
By Tessa
Response from Fragrance Outlet· Jul 8, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] to further assist you. We are available 9am-5pm EST. Fragrance Outlet Customer Service Team