Great customer service
Great customer service
By Kabul Grill And Kebab L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Great customer service
By Kabul Grill And Kebab L.
Lovely store and excellent service! I gave the assistant a general idea of what I was looking for and he was very patient and friendly, giving me plenty of options and allowing me time to make my choice. Then I also got a bottle of the managers special, which was very nice, for a steal. When I checked it he made sure I was signed up so that I could get deals and such to my email. Very happy with the whole experience.
By Sally T.
I love cologne maybe I can get a sample of the bacarrot 540
By Evan P.
Received my product when promised. Ordering online was easy. My husband was very surprised
By Lindsey B.
Your staff was super helpful and friendly. She treated my young boys with kindness and patience, showing them the different options and telling them about the products.
By Valued C.
Customer service is awesome
By Lorenzo R.
The staff was so helpful and knowledgeable. I would say certain smells I liked out loud…and they found the perfect match on their shelves!
By Valued C.
The staff was very friendly, very welcoming, no complaints
By Valued C.