Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Fast shipping and the product was authentic. Thanks!!!
By Dominique T.
Response from Fragrance Lord· Oct 27, 2025
Hello Dominique, Thank you for your wonderful feedback! We’re thrilled to hear that you received your order quickly and that you’re satisfied with the authenticity of the product. Your support means a lot to us! Best regards, FragranceLord.com Customer Support
Great fast service!Top quality!
By Kingush
Response from Fragrance Lord· Oct 27, 2025
Hello Kingush, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our service and the quality of your purchase. Your feedback means a lot to us, and we look forward to serving you again soon! Best regards, FragranceLord.com Customer Support
Correct fragrance and it was sent fast!
By DaQuan M.
Response from Fragrance Lord· Oct 25, 2025
Hello DaQuan, Thank you so much for your wonderful feedback! We’re thrilled to hear that you received the correct fragrance quickly and that you’re happy with your experience. We truly appreciate your support and hope you enjoy your fragrance! We look forward to serving you again soon. Best regards,
This is the first website I’m looking they charge the restocking fee product was not out very good but when someone want to return it, you charge the 20% of restocking plus for the damage charges. Also, you charge a couple of dollars you should know that you are selling the glass bottle that does not make sense that you supposed to charge because the prices are high. You cannot charge customer for damage charges. Why if you don’t trust your courier company that is on you sorry to say that, but I am also in a Customer Service. This is the one of the my first and last purchase from this website. I never buy anything from this.
By Bindu M.
Response from Fragrance Lord· Oct 25, 2025
Hi Bindu, We’re sorry to hear about your experience. However, we couldn’t find any record of you reaching out to us for a return or any related issue. Please contact us directly at [email protected] and share pictures if your item arrived damaged — we’ll be happy to review and refund accordingly. Thank you, Fragrance Lord Team
ordered late on a thursday night, received my package monday. it was just a decant, but it shipped super quick and was the best price i could find. 100/10, will definitely stop here first when i’m looking for something next time.
By Anna
Response from Fragrance Lord· Oct 25, 2025
Hello Anna, Thank you so much for your kind words and amazing feedback! We’re delighted to hear that your order arrived so quickly and that you found exactly what you were looking for at the best price. Your satisfaction means the world to us, and we truly appreciate your trust in FragranceLord. We can’t wait to serve you again soon! Best regards,
This was delivered in one day! This is my second time using fragrance lord and I have nothing but good things to say! I searched all sites for guidance and they were the only ones with it listed at a competitive price and I even got 5% off! 10 starsssssss
By Tara Jn P.
Response from Fragrance Lord· Oct 25, 2025
Hello Tara, Thank you so much for your amazing review! We’re thrilled to hear that your order arrived so quickly and that you’ve had another great experience shopping with us. It’s wonderful to know you found your fragrance at a great price and enjoyed the extra discount too! We truly appreciate your continued support and can’t wait to serve you again soon. Best regards,
I ordered my fragrance on Thursday and received it on Friday and was so shockes how quickly it arrived. Love the fragrance and customer service will definitely be ordering from here again.
By Nelle
Response from Fragrance Lord· Oct 25, 2025
Hello Nelle, Thank you so much for your wonderful feedback! We’re so happy to hear that your order arrived so quickly and that you’re loving your fragrance. Your kind words about our customer service truly mean a lot to us. We’re grateful for your support and can’t wait to serve you again soon! Best regards,
Son muy rápidos y te atienden de excelente manera muy buen servicio
By Fernando Salazar A.
Response from Fragrance Lord· Oct 25, 2025
Hello Fernando, Thank you so much for your kind words! We’re delighted to hear that you found our service fast and professional. Providing excellent customer care is always our top priority, and we’re so glad you had a great experience with us. We truly appreciate your trust and look forward to serving you again soon! Best regards, Customer Support Team
