Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Every time I’ve ordered from fragrance lord the shipping has been fast, and the samples have always been great. Thank you!
By Matt
Response from Fragrance Lord· Dec 10, 2025
Hello Matt, Thank you so much for your kind review! We’re delighted to hear that you enjoy our fast shipping and the samples we include with your orders. Your continued support means a lot to us, and we look forward to serving you again soon! Best regards,
I don't receive my package 📦 yet
By robbyedwardzgmail.com ROBERT J.
Response from Fragrance Lord· Dec 10, 2025
Hello, Thank you for your message. According to the tracking information, your package has been delivered. Please double-check around your delivery location, such as with neighbors or any safe spots where the carrier might have left it. If you still cannot locate it, you may contact the carrier directly for further assistance. Best regards,
Fast delivery, great packaging and authentic.
By Magdiel R.
Response from Fragrance Lord· Dec 9, 2025
Hello Magdiel, Thank you so much for your great review! We’re happy to hear that you enjoyed the fast delivery, secure packaging, and authenticity of your product. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help. Best regards,
I received a broken bottle with my order almost a month ago . They have sent me in circles it should not take this long , they requested I return the broken bottle and I did 2 weeks ago as well with the other bottle in my order and they only refunded the non broken one . I did purchase shipping insurance and everything so I’m not sure what is going on . Be careful doing business here they will send you in circles and take ages to reply support or properly attend you , now I will most likely have to dispute with PayPal or my bank
By Jesse A.
Response from Fragrance Lord· Dec 10, 2025
Hello Jesse, We are truly sorry for the inconvenience and frustration you’ve experienced — this is not the level of service we aim to provide. I completely understand how upsetting this situation has been, especially after returning both bottles and waiting for a resolution. I want to assure you that your issue has now been escalated to our internal team for immediate review. We are working to resolve this as quickly as possible and will update you shortly. Thank you for your patience, and again, our sincere apologies for the delay. Best regards,
Great price, great scents!
By J R.
Response from Fragrance Lord· Dec 9, 2025
Hello, Thank you so much for your wonderful review! We’re glad to hear that you’re enjoying the great prices and scents. Your feedback means a lot to us and helps us continue providing the best experience for our customers. If you ever need assistance or have any questions, we’re always here to help. Best regards,
First time customer and everything went really well! The fragrance I wanted was in stock and at a great price. I was really happy to see they offered tester bottles. It was shipped out quickly and I was updated every step of the way. My perfume arrived safely and they included a nice sample and thank you card. I'll definitely purchase from fragrance lord again..
By Kristy B.
Response from Fragrance Lord· Dec 8, 2025
Hello Kristy, Thank you so much for sharing your experience with FragranceLord.com! We’re truly happy to hear that your first purchase went smoothly and that you enjoyed the price, fast shipping, tester options, and the little extras we included. Delivering a great experience is always our goal, and your feedback means a lot to us. We look forward to serving you again soon! Best regards, FragranceLord.com Customer Support
Quick shipping time and merch was packed very well
By Caroline
Response from Fragrance Lord· Dec 6, 2025
Hello Caroline, Thank you for your kind review! We’re thrilled to hear that your order arrived quickly and was well-packaged. We hope you enjoy your Parfum de Marly Delina Exclusif! Best regards
Love it right on time just how was described, also came with a gift, product 100% authentic. First time buying here for sure well buy again.
By Jorge Ivan Montes B.
Response from Fragrance Lord· Dec 4, 2025
Hello Jorge, Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived on time and that you loved it. It’s great to know you appreciated the gift and found the product 100% authentic. We look forward to serving you again soon! Best regards,
