Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Quick turn around from ordering . Order received notice came quick. When it shipped notice came quick . Delivered in quick time with no issues.
By Robert L.
Response from Fragrance Lord· Mar 11, 2026
Thank you for your review, Robert! We're glad to hear that your order process, shipping notifications, and delivery all went smoothly and quickly. We truly appreciate your support and look forward to serving you again!
I bought a limited time edition Ysl vanille courte fragrance on Jan 27th. It said it would take 1-2 weeks to “preorder” and ship well it’s now the 18th of February. I’ve been trying to contact them via email and all they say is it’ll ship soon, only the label has been made and they even told me it would get here last Monday well that’s came and went. I’ve heard good things about this website but unfortunately it’s just been a bad experience, I hope I get my fragrance soon or at least my money back at this point.
By Speed
Response from Fragrance Lord· Mar 12, 2026
Thank you for your kind review! Yes, we have reviewed the Trustpilot feedback. We want to let you know that the refund has already been processed on our side. Additionally, we investigated the shipment directly with UPS and were able to confirm the details through them ourselves. If you have any further questions or need anything else, please feel free to let us know. We’re here to help.
Came quick and they smell great!
By Henry R.
Response from Fragrance Lord· Mar 11, 2026
Thank you for your review, Henry! We're happy to hear that your order arrived quickly and that you love the fragrances. We appreciate your support and hope to serve you again soon!
Fragrance was perfectly packed and shipped really quickly.
By Carlos A.
Response from Fragrance Lord· Mar 11, 2026
Thank you for your review, Carlos! We're delighted that your fragrance arrived perfectly packed and quickly. We truly appreciate your support and look forward to serving you again soon!
Wonderful service
By Harmony L.
Service was as described in the site, the perfume I got is not available in mainstream shops, so I was worried about its authenticity, however when I got the package, it was perfect. Will definitely recommend to my friends and keep buying my perfumes with Fragance lord now on :) ps site says I am located in Mexico (only for vacations :() but got my package in western ny via usps
By Ana P.
Great fragrance at a great price and quick shipping... Thank you fragrance Lord
By Rob W.
I love it, the delivery was so fast too
By Nimrod M.
