Fragrance LordReviews of fragrancelord.com

1 Jill Ct Building 16, Unit 6,, Hillsborough, New Jersey

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The Fair Hearing score

4.6/ 5

Excellent

1,228 reviews

Fragrance Lord4.6Excellent

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About Fragrance Lord

Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.

Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: fragrancelord.com
Website: fragrancelord.com
Category: Cosmetics & Makeup
Location: Hillsborough, New Jersey
Listed on The Fair Hearing: 2026

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Mar 8, 2024

I still haven’t received my package

I still haven’t received my package. I was supposed to get it on Monday, it is now Thursday almost Friday the same week and still have not gotten it. I know this is not technically the fault of the company and is most likely USPS’s fault for misplacing the package however it is very disappointing to have lost a $170 cologne in the mail with no way to remedy it. USPS did not give me a reason for the package having been misplaced when I contacted them, but I can imagine with it being in their hands for the last week that the bottle might be cooked. Hopefully it arrives in good condition and I don’t have to experience this again. Update: I never received the package, but finally was able to get a refund. Would probably shop with them again I think it was just coincidentally poor handling on USPS’s end.

By Dawson

Response from Fragrance Lord· Mar 9, 2024

Hello, I hope you are doing well. We are so sorry that you have faced such inconvenience from the shipping department. I have looked into everything and found that your item was misplaced by USPS. We have looked into this matter and the product is getting transferred again and again. I have talked with our shipping department and asked them about it. They have mentioned that they are currently having an issue with their department while shipping items to your address. I have escalated this issue to our team and noted it as our top priority and keep following up with them. I hope that we will hear from them soon. I'll update you via email once we get any news about your tracking ID. But, we don't know how much time will take to deliver the item. So, we offer you a refund for the item and once you have received it then return the item to us. Please let us know if this works for you. We will be looking forward to hearing from you regarding this. Thank you!