Fragrance LordReviews of fragrancelord.com

1 Jill Ct Building 16, Unit 6,, Hillsborough, New Jersey

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The Fair Hearing score

4.6/ 5

Excellent

1,228 reviews

Fragrance Lord4.6Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Fragrance Lord

Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.

Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: fragrancelord.com
Website: fragrancelord.com
Category: Cosmetics & Makeup
Location: Hillsborough, New Jersey
Listed on The Fair Hearing: 2026

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May 22, 2024

I’ve order a few fragrances from here…

I’ve order a few fragrances from here and had few doubt's towards the items but gave this new company chance as I purchase from other trusted online discounters. Ultimately I retuned a fragrance due to performance issues and had the worst customer service and the rudest conversation towards me through email. I followed with the return process with pics to show usage and was 99.99 percent filled with only a few days of owning the fragrance but apparently the company doesn’t follow terms and conditions as well as policies. As I argued with there stated policy they decided to charge me an abundance amount of money for the return and I was scammed. Have all the emails, pics and copies of there terms and conditions and policies to stress the point I was over charged and they had no care in the world to correct it and were very rude. I will be reaching out to the BBB and a few other outlets for the public to know the disgrace and shameful company they are!!! To your response….There wasn’t 5 orders and 5 returns. That is false information. We had many emails back and forth stating the facts and policies as the company decided to charge me more based on quantity of a couple of returns and kept items when that is not your policy terms and conditions. I tried reaching out multiple times with facts pics compliant procedures with returning items and requesting an email confirmation of the refund and no responses to correct the matter and was completely ignored. Needless to say I will NEVER do business with this company going forward. You should be shameful and it’s disgraceful not following its own policy to be a trusted company. I will never do business again with this company!!!

By Jason

Response from Fragrance Lord· May 22, 2024

Subject: Update on Your Recent Order and Returns Hello, Thank you for reaching out to us. I have reviewed your recent order and noted that you purchased five fragrances. I understand that you have decided to return all of them because they did not meet your expectations. As per our return policy, we have applied a 20% restocking fee to the returned items. If you have any further questions or need additional assistance, please don't hesitate to contact us. Best regards, Customer Support