Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Great find.
By G.O
Response from Fragrance Lord· Jul 15, 2024
Thank you! We're happy to hear that you found something you love. If you need any further assistance or have any questions, feel free to reach out. Enjoy your fragrance!
Nice quick delivery
By William R.
Response from Fragrance Lord· Jul 15, 2024
Thank you for your feedback! We're glad to hear you appreciated the quick delivery. If you need any further assistance or have any questions, feel free to reach out. Enjoy your fragrance!
Amazing scents
By WILLIAM D.
Response from Fragrance Lord· Jul 15, 2024
Thank you for your feedback! We're thrilled to hear that you're enjoying the scents. If you need any further assistance or have any questions, feel free to reach out. Enjoy your amazing fragrances!
Fast shipping. Order was packed well. High quality travel sprayer. Overall very pleased. Will order again
By Aaron
Response from Fragrance Lord· Jul 13, 2024
Thank you for your positive feedback! We're delighted to hear that you're pleased with our fast shipping, well-packed order, and high-quality travel sprayer. We look forward to your next order. If you need any further assistance, feel free to reach out. Enjoy your fragrance!
Whatever you do, pray to God that your package doesn't get damaged or fall victim to theft. Even with solid evidence of its loss, they refuse to compensate or assist. I'm devastated—I've lost $306.00, after months of saving up for a new fragrance, I'm at a loss, This was my second order with them, and after months of anticipation, I'm left empty-handed. These companies thrive on our support, yet fail to appreciate or support their loyal customers. It's a bitter pill to swallow, and sadly, I'll never trust them again. Please, heed my heartbroken plea: avoid this company. If something goes wrong, they won't offer any help or sympathy
By FB
Response from Fragrance Lord· Jul 12, 2024
Hello Francesca, You have claimed that you didn’t sign for the package and mentioned that your mailman always signs for it on your behalf. We have opened a claim with USPS to investigate the matter. According to USPS records, the GPS location and the signature proof indicate that the package was delivered to your address and signed for. If you have any further information or evidence that supports your claim, please provide it so we can assist you further in resolving this issue. Best regards, Fragrancelord, CST.
Great job, but you need to write the kind of the perfume on the bottles
By OZ
Response from Fragrance Lord· Jul 12, 2024
Thank you for your feedback! We appreciate your suggestion and will certainly consider adding the type of perfume on the bottles to improve your experience. If you have any other questions or need further assistance, feel free to reach out. Enjoy your fragrance!
I’m extremely grateful that they offered speedy delivery (next day). It was almost impossible to find YSL Tuxedo online at the last minute. Other websites were estimating two-four weeks for shipping and I needed it urgently. I called the customer help line on a Monday morning and they answered right away and assured me next day shipping would in fact arrive the next day. I had never heard of FrangranceLord before and came across it on a Google search. I was hesitant at first because this was my first purchase, but I’m really glad I took the chance. A+ service all around and will definitely make another purchase.
By Chinenye M.
Response from Fragrance Lord· Jul 12, 2024
Thank you for sharing your wonderful experience! We're thrilled that our speedy next-day delivery helped you get YSL Tuxedo in time. It's great to hear that our customer service team could assist you promptly and that you felt confident in your purchase despite initial hesitation. We appreciate your trust and look forward to serving you again. Enjoy your fragrance!
Quick delivery and nice presentation
By Roland R.
Response from Fragrance Lord· Jul 11, 2024
Thank you for your feedback! We're glad to hear that you were pleased with the quick delivery and nice presentation. If you have any other questions or need further assistance, feel free to reach out. Enjoy your fragrance!
