FragilepakReviews of fragilepak.com

Horrible company. They were supposed to deliver my treadmill and got here and said they needed more men. I had to wait three weeks and they showed up again with the same two me. Although the company I purchased the treadmill from approved more men. They are incompetent with horrible customer service. I’m about to cancel my entire order.

I placed an order for a new couch and it was delivered to my local area February 8th. Since they were backed up, the only day they could deliver was February 22nd. They told me they would contact me 24hrs prior to arrange pickup time. Since I work a lot of shift work, I was awaiting a call. I never received a call, just an email giving me a time frame of noon-4pm. I needed to be to work at 3 so I emailed back to tell them that time would not work, could I get an earlier time. They responded with “thank you for confirming your time”… next I called to explain it to them on the phone. I was told that since it’s been confirmed, they cannot change it. They can reschedule it for the end of March. I tried explaining that I did not agree to that time but they just kept talking in circles. I then received an email stating a visit attempt will be made between noon-2pm. That works out much better and agreed to it, even though it’s tight. The delivery crew will call me 30 minutes prior to arrival. I called at 2 because I was confused. After a 20 minute conversation, I found out the customer service reps attempted to cancel my delivery when I explicitly told them not to cancel it even though it conflicted with my work day, I would figure it out. Not once did I say to cancel or reschedule my delivery, I was simply trying to change the time that I did not agree to in the first place. The communication was absolutely horrendous. I spent thousands of dollars on furniture, waited weeks for delivery, only for this company to hold my goods hostage. I have never encountered such poor customer service and I will admit, I lost my cool on the phone with them. I highly recommend you use someone else, it’s not worth the stress.

Awesome job they did in delivering my package and not only that, but delivered it at a early time than I requested which was great! Furthermore, I don't know the Hispanic guys that delivered it into my house but they were awesome as well! Great Job Fragilepak!

I ordered my tv on January 4, and finally received it on January 27 but I had to pick up my own package from the facility because fragilepak did not want to send their delivery drivers up 3 flights of stairs. The delivery date also kept getting pushed back every time it got closer to the arrival date. This is unlike the exchange for packages to be this delayed, I really hope they discontinue use with this company.

Terrible experience! They scheduled delivery on 2 separate occasions with 4 hour windows. On the first they notified after the allotted delivery time that the items didn’t make it onto the truck. On second occasion (today) I called FragilePak this morning to verify the items are on the truck to which they confirmed it is and I’ll receive the delivery by noon. It’s now 2pm and they notified me it’s been rescheduled as it was placed on the wrong truck/route. They don’t even have the decency to notify you early so you don’t waste all day waiting for them.

This company pretty much has the WORST customer service I've encountered. Trying to get a phone call back from anyone at this business is basically impossible. They have an automated robot that calls and informs you of a delivery coming your way every time without the option to speak to an actual person. We are a small third party installation warehouse. After I received the automated call I tried to call the customer service number to find out more about this large quantity of (30) chairs headed our way. I was on hold for almost 20 minuets waiting for a human to answer. I ended up hanging up because I had more work to do. I sent them an e-mail instead. ZERO response. Next thing I know a few days later (30) chairs show up and they are not even for us. They had the wrong address. Had someone bothered to respond to my e-mail or call me back it could have saved myself and the driver a WHOLE lot of time. And this isn't even the first time this has happened with this company! They have never once responded to their "Can I help?" customer service form online. Do not use this company for your shipping needs. They are TERRIBLE!

The absolute worst company on Earth. I ordered a sectional from AAFES exchange on November 13th. December 11th Fragile Pak received the sectional for delivery. I have still not received my sectional. This is complete scam ran by AAFES and Fragile Pak. I will be disputing the charge with my bank today. I wish I did my research before ordering from AAFES. I know they have daily complaints about this company and still use them for shipping. Something needs to be done but from looking a the years and years worth of complaints, I doubt anything will change.

I can be honest; I cannot be helpful, and I can't be constructive. This company is nothing but irresponsible and thoughtless to its customers. 3 times now, I have returned my product that I ordered to Aafes because FragilePak either lost the product or misplaced it and or delivered it late. Please refrain from ordering large /bulky items from Aafes and please write a review about your dealings with Fragile Pak. I have also sent a letter to my Congressman Bryan Steil of Wi. to see if he can send a msg to Aafes to discontinue there contract with Fragile Pak. Second: as u can see below, there answer to this problem. I want for me and the Public for Fragile Pak to answer Publicly how they are going to resolve this situation...Transparency is the key to Honesty!!!!!!!