FragilepakReviews of fragilepak.com

As an Interior Designer and ordering furniture I find the companies that offer FREE DELIVERY should add SLOW DELIVERY since Fragilepak seems to be the shipping company. Plan on 60 days before you receive there isn't 7-10 days as promoted on line. Tracking is difficult even for the most skilled professional, and no customer service person can help speed anything up if you have deadlines. Horrible.

If I could give negative stars I would. 5 June order was shipped and tracking number was provided. No update in tracking info. 17 June I receive email the order is ready to be delivered, but the only option is the next day… I’m sorry that I cannot rearrange my schedules in one day to mediate your incompetency in maintaining the simplest of trackers up to date. I called customer service to reschedule - of course they have no idea what any of the dates or times are - I get another email today to schedule delivery - the day is now 8 July - more than a month to deliver. They should not be trusted to deliver pizza let alone items people spend hundreds to thousands of dollars on.

Would give 0 stars if I could. They sent the wrong item and refused to fix the problem in a timely manner. Ordered two mattresses and they sent two box springs. The delivery crew said it was the same last name and the warehouse didn’t check the order. Now the warehouse is saying I have to wait 4 more days to reschedule the delivery. Completely unacceptable and no help on the phone. They just say that there is nothing they can do. Avoid at all costs

Zero stars! What a terrible company. I cannot believe Crate and Barrel uses such an inept company for their deliveries. Crate and Barrel needs to stop using this company immediately as they are losing sales by doing so. I canceled my table order because this delivery guy showed early then refused to wait for me to get there and called me from his cell phone to blame his company for the mistake and claim it isn't his fault. Huh? You work for them and you are the one driving the truck. I asked him to turn around and bring my table I paid for back as I was on the way and it was still an hour before the scheduled delivery. This seemed like theft at this point as he left my home with my table I paid for against my wishes. I am appalled with this company. I canceled the order so now they can deliver it back to Crate and Barrel instead. Maybe Crate and Barrel will get the message then and fire this lousy delivery company.

First, never order a TV from AAFES for home delivery because they use Fragilepak. Second it took 6 weeks to go from Ohio to Arizona! I schedule the delivery for the 3rd of March, Fragilepak send me a message the day prior with a window of 3pm to 7pm, stating a phone call would be received 30 minutes prior. 6:30pm no calls tracking says it out for delivery and now arrive at 10:30 pm. Call Fragilepak they cannot reach the driver but assure me it is on the truck for delivery today. An hour goes by and now the delivery time is 11:45pm. Called fragilepak again. This time they say the warehouse is closed and no one is answering and that is was never out for delivery. They said there is nothing they can do but to schedule delivery another week from now. No sorry, or we'll call you back first thing in the morning and schedule something sooner. They stated they only partner with local warehouses and have no control over their schedules. This is by far the worst delivery experience I have ever experienced. I need to re-evaluated some past bad reviews, because they are 5 stars compared to this experience. Thanks Fragilepak!

Absolute worst. Not the first time dealing with this company. AAFES uses them. Get a 2-6 window, it’s 9:36 pm now and the guy told me he was hour and fifteen minutes behind. Then told me he would be here in 40 min. That was 1-1/2 hours ago. Now he doesn’t answer his phone or texts.

The worst company costco has ever used to pick up large items from your home no less white glove expense to do so. There is zero communication and the window of time given to customer for pick up comes and goes with zero communication. When instructions were given repeatedly put in writing that I had to leave at 3 pm but driver could contact concierge security cell number who is always seated at the front of the building that he would assist in getting couch out. That never happened and driver went fur to lie that he allegedly spoke to me in person when I wasn’t even home at 4:30 and allegedly I told him I didn’t need my couch picked up. This is bonkers behavior and nutty conduct to make up things that are untrue. Why would I wait at home all day for the couch to be taken for the window of time 9-1 pm and call on recorded lines every hour on the hour to get this company to speak to the driver about updates and to provide detailed information in my absence after 3 pm that driver could call our building staff on his cell phone and he would be let into my condo for couch pick up?

Three delivery no-shows (and counting) for a couch and chair. No explanation, customer service has never been able to contact driver or warehouse to get an update. Shocking that high end furniture companies would use them for delivery.