Product didn't match ads.
The product fell short of my expectations based on online and TV ads, which showed an image directly transferred onto glass. Instead, what I got looked like a photo printed on paper sandwiched between foam and thin glass. The high-resolution image I uploaded was also compromised, resulting in a dark, low-resolution, grainy photo. Meant as a hospitality gift, I'm actually embarrassed to give this cheap-looking and feeling photo to anyone.
By Harrison C.
Response from Fracture· Apr 17, 2025
We're so sorry to hear your order turned out like that, Harrison! We certainly don't want you stuck with a gift that isn't up to par; we have a 100% Happiness Guarantee, and would love to get you a new print that looks better, or your money back. Just send our team an email to [email protected] with your order number, and we'll take care of that right away.



