Florida Power & Light Company (FPL)Reviews of fpl.com

Monopoly with no respect to customers! What a disgusting company. Politicians and lobbyist allow them to treat customers like HaHa you have no choice! Who holds FPL accountable? All they have to do is read the reviews.

I spoke to four different persons who could not explain my billing. My last billing said that the Florida Public ServiceCommission had approved a new fuel reduction effective July1, 2023. My billing instead of being reduced, went up each month. The last person I talked with put me on hold indefinitely (43 minutes until I hung up anyway). Rude, overpriced, and uncaring -- that is my summary for this company.

Your company has a monopoly over the counties in Florida. It may be legal b/c it's county vs state but it is still a monopoly. My wife has our account under her name. However, I pay the bills and would like it under my name so I can have it sent to my email etc. so I can view statements and pay my bill. It is nearly impossible to get a hold of a real person to only have them tell me that I need to pay a deposit and they will have to check my credit. It should be illegal to have to run a credit check. But, b/c you are a monopoly.... you can make the terms and require these outlandish things. As a consumer I can shop around for all other utilities, insurances, but not electricity. Why not?!

On an international call for over 30 mins trying to find out when my service and meter will be connected only to be transferred to someone else, who then appeared to deliberately end the call. Agents were clueless. Total waste of time and money.

What a horrible company! This company is telling homeowners to keep their indoor temperature set at 78 degrees. 78 degrees in Florida! The walls would start growing mold in two days at this temperature. My street light was covered in vines and tree branches and was all but useless. I called FPL and they asked me if i have seen sparks!!!! If not then it is fine and they cant do anything.

I have lived in FL for over 23 years and I have NEVER IN MY LIFE PAID $250 in Electricity EVER. I live alone and dont even use my AC!!!! YOU HAVE LITERALLY DOUBLED MY BILL KNOWING FOOD PRICES HAVE SKY ROCKETED TO RIDICULOUS HEIGHTS. THIS IS DISGUSTING. You have already done a terrible job as the new CEO and I hope you get fired when everyone switches to solar. Rot in hell Armando Pimentel

Waiting very long hours for any progress to come through…way more power outages than usual these past few years …

Slow to respond to power outages. No real time to let customers know when power to be restored. Billing is a mess.