FostaniReviews of fostani.com

I have been so frustrated with Fostani and their customer service… I purchased a dress for my mom size 18, upon receiving the dress she tried it on it was one size big so the same day I requested a return label… it took them a day to send me a link which took me to a message center and I explained the situation and requested an exchange. Just to be safe I also messaged them through WhatsApp that was the only contact number on their contact us list. Didn’t hear anything from them the 5 days window passed and now they are asking me for proof of emails despite of having proof of my messages. It has been so frustrating. They don’t work with customers, impossible to hear from them and when you do it takes a few more days to get to the issue. My money went down the drain basically… I’ve purchased from other online dress stores and they have always worked with me with size exchange. My mom is middle eastern and curves so are all her girls and I’ve never had this issue with exchanging just one size down or up. I have not been able to talk to anyone in person at all. I hope this saves someone else the headache I’m going through dealing with a simple exchange. Their customer service is horrible. Save yourself the headache, don’t purchase from them… i literally got an email with them with dates that I requested the exchange. I wish I could upload their email here but I don’t see any attachment links.

The dress was absolutely flawless and my daughter looked like a real life princess - the compliments were endless! Delivery was as estimated and it was delivered correctly not just left outside. Highly recommend!

A total scam! The dress l ordered was very cheap looking compared to the one that was advertised. They only give you a store credit, with about $60 deduction of the original payment.

Great experience, great Custumer service, The dress arrived exactly like the picture the quality of the fabric exceeded my expectations. I am looking forward to order more from this website.

I bought a dress, after two days they informed me that the dress is not anymore available and they refund my money in two hours.

I ordered two stunning Portia & Scarlett evening dresses on their site! I was reserved first because I did not know them but they are fabulous! The dresses are amazing, the delivery was fast and the prices are competitive too due to welcome discounts! The customer service from Lara was excellent! They were responsive and every question was resolved fast! I felt very welcome and taken care of from the first moment! Very happy with the treatment received! I will shop with them again!

If there was more than five stars, I would give them because this is one of the stores that you’ll always remember and you’ll never forget. The experience is amazing and the quality of the dresses is top-notch.

I received exceptional customer service on two occasions. On both occasions, I did not have much hope, yet Fostani surpassed all expectations. I had ordered a dress directly from Mc Duggal, size 14, when it arrived it was huge. Unfortunately, post covid many local stores do not carry the dresses to try in person. As a backup, I ordered the same dress from Dillard's which was to arrive by June 1st. I was debating if the dress was 1 size too big or 2 sizes too big. I ordered a 12 and then thought it would still be too big. I ordered from Fostani because their shipping speed is exceptional. Nordstrom, Saks, Neiman Marcus, Dillard's and even Mc Duggal would not get the dress in time. I contacted Fostani to see if I could change the size of the dress from a 12 to a 10, and they graciously changed my order to a size 10 without issue. This morning I received notice from Dillard's that my size 12 was running late. Instead of being delivered on June 1st it would arrive June 5, after the wedding. It is my fault for waiting until the last minute, however, life happens and what you think would work out often times does not. I went on to Fostani 's website and ordered a size 12, just in case the size 10 was too small, I didn't want to risk it. I emailed asking if it would arrive by Friday and they suggested I try next day shipping, which I must have missed at checkout, they sent me an invoice immediately to have my dress to me on time. THIS COMPANY IS AMAZING!! The people that are leaving bad reviews are people who do not read. Their return policy is everywhere and easy to understand and easily accessible. I know that I will return one of the dresses that will not fit and receive store credit. I am okay with this because they sell well known brands. Prior to ordering my dress from Fostani, I will do as I did this time around. Order the dress from Nordstrom etc, make sure I have the right size and then return and order from Fostani. This company will be my go to when I need a dress in a pinch. Thank you for your patience, guidance and amazing service. I am truly impressed.