Excellent customer service
Excellent customer service. I needed a dress customized and they worked with me to make sure I got what I wanted. Dress was beautiful. Would definitely recommend
By Jof
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
101 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fostani is listed under Costume & Wedding.
Fostani (fostani.com) has 101 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
101 approved reviews, newest moderated first
Excellent customer service. I needed a dress customized and they worked with me to make sure I got what I wanted. Dress was beautiful. Would definitely recommend
By Jof
Be careful when ordering. You can not try on due to non physical store. If you have to exchange, they will give you a store credit. Reasonable. Here is what you need to know NOTE: a 15% restocking fee will be deducted, along with any original freight/handling costs (if shipping was complimentary at checkout) Any discounts code can not be applied on new purchases. First experience with this store and for sure the last one
By Fair R.
Response from Fostani· Aug 24, 2025
Thank you for taking the time to leave a review. We believe this review may not be related to Fostani.com, as some of the points mentioned don’t reflect our policies or practices. For clarity: We do not charge a 15% restocking fee, and we never did. Our return policy is transparent and clearly available on every page of our website. If your first order included free shipping, the actual shipping cost is only deducted from your store credit upon return, since you will still receive free shipping on your next order. The first-purchase welcome discount applies only to the initial order, and not on subsequent purchases, which is standard practice. At this time, we are not promoting any discount codes. We value honesty and transparency with all our customers, and we’re committed to providing the best possible shopping experience. If you believe this was posted in error, we kindly ask that you double-check or reach out to our team directly for any support. Best regards, Fostani Team
Very nice website with variety of options and excellent customer service! Highly recommended
By Shatha
Response from Fostani· Aug 24, 2025
Thank you so much for your wonderful feedback! We truly appreciate your support and are delighted to know you had a great experience with us. We look forward to see you again soon! 💖
It arrived quickly and I am very satisfied with the service and the dress. It will not be my last experience.
By Jinan
Response from Fostani· Aug 24, 2025
Thank you so much for your wonderful feedback! We truly appreciate your support and are delighted to know you had a great experience with us. We look forward to see you again soon! 💖
They are very great company. From communication on whatsapp to my fast delivery. I needed the dress fast and they arrived in 4 days 🙂 they are amazing quality and they are the same as picture. 10/10 recommended 🙂 even the price was the best I find.
By Saskia S.
Response from Fostani· Aug 24, 2025
Thank you so much for your wonderful feedback! We truly appreciate your support and are delighted to know you had a great experience with us. We look forward to see you again soon! 💖
Costumer Service is amazing!, my daughter dress was delivered as expected and its beyond beautiful!
By Sol
Response from Fostani· Aug 24, 2025
Thank you so much for your wonderful feedback! We truly appreciate your support and are delighted to know you had a great experience with us. We look forward to see you again soon! 💖
Thank you Sara! Lovely and very helpful
By Yazeed Z.
Response from Fostani· Aug 24, 2025
Thank you so much for your wonderful feedback! We truly appreciate your support and are delighted to know you had a great experience with us. We look forward to see you again soon! 💖
Hello, yes I received it, but thank you very much, it is very nice and I am very satisfied
By Hala
Response from Fostani· Aug 24, 2025
Thank you so much for your wonderful feedback! We truly appreciate your support and are delighted to know you had a great experience with us. We look forward to see you again soon! 💖