Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
308 reviews
Forwardme.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Forwardme.com is a package forwarding and personal shopper service that gives customers physical shipping addresses in both the USA and Turkey, with delivery to over 220 countries worldwide. Customers can shop from US and Turkish online stores and have their packages consolidated and forwarded to them at affordable shipping rates. The personal shopper service helps customers buy from stores that don't ship internationally or don't accept foreign payment cards. Forwardme.com also provides a help center and dedicated support to assist customers with getting started, consolidating packages, and managing their shipments.
Forwardme.com (forwardme.com) has 308 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
308 approved reviews, newest moderated first
Here we go again with the subpar service. They have improved for a while, now back to square one. Rather go elsewhere as there is only one service agent who takes weeks to reply to your chats and emails.
By Saabirah M.
Speedy service...
By Russell A.
Response from Forwardme.com· May 9, 2025
Thank you, Russell! It’s great to know our speedy service made a difference for you. We’re all about making things fast, smooth, and stress-free—so your feedback truly means a lot. Looking forward to helping you again anytime! — Forwardme Team 💙
Package arrived on time & in excellent condition
By A M.
Response from Forwardme.com· May 9, 2025
Thank you, Antoinette! We're so happy to hear that your package arrived on time and in excellent condition—that's exactly the experience we aim to deliver. Your feedback means a lot and helps us continue improving every step of the way. We hope to earn that fifth star next time and look forward to serving you again! — Forwardme Team 💙
Customer service was useful and the shipping service was quick, but there were 35$ hidden fees for "remote location" shipping; the fees did not appear on the billing details and I had to ask customer service about it. By then, it was too late to change the shipping address or the total amount charged. Very disappointing.
By Laurie
Response from Forwardme.com· Apr 24, 2025
Thank you for your honest feedback, Lauire — we truly appreciate you sharing your experience. We’re glad to hear our customer service was helpful and that your shipment arrived quickly. We’re sorry, though, for the surprise regarding the remote area fee. We aim for full transparency, and those fees are included in our shipping calculator when a destination ZIP code is entered — this way, all charges, including courier surcharges like remote location fees, are shown upfront before checkout. That said, we completely understand how frustrating it is to face unexpected costs. To make it up to you, we’d be more than happy to offer a compensation on your next use of our service. Just reach out to our team when you’re ready, and we’ll take care of you. Thanks again for your feedback — it helps us improve and serve you better next time! 🙏
Timely interactions through emails& well co-ordinated efforts to expedite/ complete assigned jobs.Also listens patiently to customer's concerns on various issues and provide feasible solutions.
By customer
Response from Forwardme.com· Apr 24, 2025
Thank you so much, Joelbaburaj! 🙏 We truly appreciate your thoughtful feedback. It’s great to hear that you felt supported through timely communication and coordinated efforts—our team really values making things smooth and efficient. And of course, listening to our customers is key, so we're glad you felt heard and helped. Thanks again for sharing your experience! 😊
I have ended my subscription. I was very satisfied on the support but the shipping fee was very expensive (+110 dollar). But what did it for me was the poor packaging (consolidation). One collectible arrived damaged and unusable. So I will be looking out for another forwarding company. Sorry..
By jeffrey van D.
Response from Forwardme.com· Apr 24, 2025
Thank you for your feedback, Jeffrey — we’re genuinely sorry to hear about your experience. We’re glad to know you were satisfied with our support, but we’re truly disappointed that we let you down with the consolidation and packaging of your shipment. Damaged items, especially collectibles, are incredibly frustrating, and we completely understand your decision. That’s not the experience we ever want our customers to have. Regarding shipping costs, we know international fees can add up, and we're continuously working on ways to offer more competitive options. Most importantly, your feedback about packaging has been shared with our operations team so we can address and improve this immediately. We’d love the chance to make it right — if you ever reconsider, please reach out and we’ll be happy to offer compensation or a better solution on your next shipment. Thank you again for giving us a try, and we wish you all the best. 🙏
best ever problem is no suppport DHL only ups
By customer
Response from Forwardme.com· Apr 24, 2025
Thanks so much for your feedback, Ibrahime! We're really happy to hear you consider us the best — that means a lot to us! 🙌 Regarding the issue with DHL, we completely understand the frustration. In some cases, DHL places restrictions or temporary holds on certain shipping destinations, which can affect availability. Unfortunately, your destination is currently one of those affected areas. We're keeping an eye on the situation and will resume DHL service to your location as soon as it becomes available again. In the meantime, we truly appreciate your patience and understanding! 😊
Very incompetent. Hidden $35 remote location fee. Service team is a joke. Consolidating packages ordered through personal shopper not taken care of promptly. They haven’t reset the number of days I can store my items there as I have to go back and forth with them. I ordered through personal shopper 2 pill bottles through Amazon. Amazon seller sent the two pill bottles separately, so no big deal, I figured they would automatically consolidate them. No they didn’t, I had to ask them to do it, also the weight of one of their pill bottles according to a photo was 0.65lbs for one pill bottle and another photo of the other bottle showed 0.35lbs. Even if they messed up lbs and Kgs on the scales the numbers don’t math up 0.35kg is about 0.77 lbs. they consolidated my package into a 1.1 lb package when I don’t even know the real weight. So now I’m waiting for a reply. I have screenshots to prove it. Update 11/04 (dd:mm): got an incompetent reply from Ayberk Onat, I can’t tell if it’s a real person or a ChatGPT wrapper on crack. I’m afraid it’s a real person and this is their most competent Operations Manager “”””… As far as I can see, and as you can see from the images I attached to this email, one of the pill box, Package ID#A, has weight of 0.65 lbs, on the other hand, Package ID#B has actual weight of 0.35lbs. In order to confirm this, we check the balance of the scale, and it is correct. The balance and result of the scale is correct too. The consolidated package, Package ID#C, has scale weight of 1.1 lbs, but due to dimensions which is 7x7x7 inches, the last weight comes up to 2.47 lbs. …”””” You didn't respond with anything normal , your representatives are a joke or you wrote me with chatgpt. I reached out by email and you did not get back to me, I'm waiting for a response from you as of 04/24 after you just posted your little review saying you're waiting for me to reach out.
By David W.
Response from Forwardme.com· Apr 24, 2025
Thank you for your detailed feedback, David — we’re genuinely sorry to hear about your experience, and we understand your frustration. We’ve reviewed your concerns carefully and have already reached out to you directly in hopes of resolving the matter, but unfortunately, we haven’t received a response yet. Please know that we’re still here and more than willing to assist you further — whether it’s to clarify the weight discrepancy, address the packaging concerns, or provide a resolution that meets your expectations. We always aim to improve, and your feedback is incredibly valuable in helping us do so. If you’re open to continuing the conversation, our team is ready to help and ensure this gets sorted out properly. We hope to hear from you soon. 🙏
